Director, Fulfillment Network Optimization (Remote)

ezCater; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

ezCater is the #1 food tech platform for workplaces in the US. We help organizations manage their food needs and orders from over 125,000 restaurants nationwide.

For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. You will own end-to-end relationship management for our dispatch and self-delivery network, shaping the partner lifecycle from onboarding and ramp

Responsibilities

• Own end-to-end relationship management for our dispatch and self-delivery service provider network.
• Drive growth-oriented performance through structured accountability frameworks and incentives designed to deliver best-in-class customer experiences.

Job description

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24⁄7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.

What You’ll Do:

Fulfillment Solutions

Own end-to-end relationship management for our dispatch and self-delivery service provider network, managing the full partner lifecycle from onboarding and ramp through steady-state performance and sunset, as needed. Drive growth-oriented performance through structured accountability frameworks and incentives designed to deliver best-in-class customer experiences. Effectively balance and diversify capacity against demand across the network, identifying and closing coverage gaps while culti