Restaurant Business Partner (Remote)

ezCater, Inc; Boston (MA); Hybrid; USD 59,000 - 82,000; Full time

Benefits offered by this job

Stock options

Paid holidays

Flexible PTO

401K with match

Health/dental/vision

Remote-hybrid work

Employee meals

Job summary

ezCater is looking for a Restaurant Business Partner to engage catering partners on our platform and ensure reliable operations and top-notch service. You will be a consultative liaison, helping partners unlock growth on ezCater's platform while fitting their business operations.

You will build relationships with senior contacts, use data to guide recommendations, and collaborate with sales, marketing, and product to drive partner success in a fast-paced environment.

Qualifications

• 2+ years experience partnering with and managing external vendors or accounts.
• Experience with restaurant operations, final mile delivery, or e-commerce logistics.
• Proficient using data to inform recommendations; Excel/Tableau/Sigma experience.
• Clear, concise verbal and written communication.
• Track record of achieving shared outcomes internally and externally.
• Active listening and emotional intelligence to understand partner needs.

Responsibilities

• Engage and establish relationships with high-level contacts across partner accounts to drive action.
• Understand each partner's business and create growth strategies.
• Assess opportunities using performance data and feedback loops.
• Serve as a subject matter expert on partner metrics and insights.
• Leverage data to identify trends and guide solutions.
• Collaborate with sales, marketing, and product to support partner growth.

Skills

Data analysis

Strong communication

Cross-functional collaboration

Active listening

Problem solving

Travel flexibility

Decision making

Tools

Excel

Tableau

Sigma

Job description

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.

We're looking for a Restaurant Business Partner to join our team! This person will play a pivotal role in engaging catering partners on our platform and ensuring reliable operations and exceptional service to both our partners and customers. They will be a consultative liaison to our external partners, ensuring that partners feel supported and heard and that they understand how to unlock growth levers on ezCater's platform in a way that fits each partner's business operations.

What You'll Do:

• Engage and establish relationships with high-level contacts across different partner accounts to evaluate and communicate opportunities in ways that drive action.
• Understand the unique business of each partner and create strategies for success that support partner and ezCater growth
• Proactively assess, clarify, and validate caterers' operational opportunities on an ongoing basis, using performance data and customer and partner feedback loops.
• Serve as a subject matter expert on partner-facing and internal operational metrics
• Leverage data and analytics to identify trends and guide solutions
• Present operational and functional insights to internal and external stakeholders
• Collaborate closely with other departments, including sales, marketing, and product development, to drive alignment and support the overall growth and success of catering partners on the ezCater platform

What You Have:

• 2+ years experience partnering with and managing external vendors or accounts; experience with restaurant operations, final mile delivery, or e-commerce logistics preferred.
• Experience leveraging data to make informed recommendations and/or decisions; comfortable working in Excel, Tableau, or Sigma.
• Clear, concise, and persuasive verbal and written communication skills.
• Track record of success working internally and externally to achieve shared outcomes.
• Ability to demonstrate active listening and emotional intelligence to better understand partner feedback and needs.
• Proactive approach to identifying and solving problems; demonstrated ability to root cause and craft the right solution.
• Ability to work effectively in fast-paced environments, both autonomously and cross-functionally in a team setting.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total target cash compensation range for this position, including base salary and bonus target, is $59,000-$82,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You'll Get from Us:

You'll get a terrifically compelling experience in an innovative, high performing environment. You'll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.

Oh, and you'll get all this: Market competitive salary, stock options that you'll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you're in our office, and knowing that you helped transform the food for work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.

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