Senior Product Manager, Delivery Platform (Remote/Hybrid)

ezCater; United States; Hybrid; USD 161,000 - 213,000; Full time

Benefits offered by this job

Market competitive salary

Stock options

12 paid holidays

Flexible PTO

401K with ezCater match

Health/dental/vision

Long-term disability

Mental health resources

Remote-hybrid Boston or home

Autonomy and responsibility

Collaborative team culture

Employee meal program

Job summary

ezCater is the #1 food tech platform for workplaces in the US. The Senior Product Manager will own the ezCater Delivery roadmap, partnering with Design, Research, Engineering, Data, ML/AI and PMs to create a best-in-class delivery experience for customers, restaurant partners, drivers, and internal teams.

You will travel to Boston quarterly for planning and reviews and will own metrics to define success; the role offers a collaborative, high-impact environment with opportunities to shape a

Qualifications

• 5+ years of product management experience, ideally with marketplace experience or delivery logistics.
• Experience designing and implementing solutions focused on delivery or logistics.
• Proven experience innovating on behalf of customers. You're not just about maintaining the status quo - you strive to understand what customers truly need and find creative solutions.
• Deep analytic ability, comfort working with and manipulating data, building hypotheses to inform innovative solutions.
• Strong teamwork and collaboration skills; you’re happy spending much of your day collaborating with team members in different functional areas.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

Responsibilities

• Drive the vision and develop a roadmap for a delivery platform for our restaurant and delivery partners.
• Develop internal tools to ensure our team can effectively monitor and manage delivery partners
• Tell a compelling story using research and data to evangelize the roadmap and vision.
• Build deep empathy for ezCater users and become their biggest champion.
• Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, ML/AI and other Product Managers to define, prioritize, and build new functionalities and improved user experiences.
• Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience.
• Create and monitor the ongoing metrics that measure and define success.
• Travel to Boston quarterly for planning and business reviews
• Have fun building impactful software with awesome people.

Skills

Marketplace experience

Delivery logistics

Customer-centric innovation

Data analysis

Cross-functional collaboration

Travel flexibility

Job description

ezCater is the #1 food tech platform for workplaces in the US. The Senior Product Manager will own the ezCater Delivery roadmap, partnering with Design, Research, Engineering, Data, ML/AI and PMs to create a best-in-class delivery experience for customers, restaurant partners, drivers, and internal teams.

You will travel to Boston quarterly for planning and reviews and will own metrics to define success; the role offers a collaborative, high-impact environment with opportunities to shape a