Director, Faculty & Academic Support (Law)

Georgetown University; Washington (District of Columbia); On-site; USD 55,000 - 100,000; Full time

Job summary

Georgetown University’s Law Center is seeking a Director of Faculty and Academic Support to lead a team providing administrative and operational support to law faculty. You will coordinate with departments to determine academic and administrative needs while ensuring equitable workload distribution.

The role requires a Bachelor’s degree and 10 years of progressive administrative or customer service experience, plus strong leadership, communication, and technical skills.

Qualifications

• Bachelor’s degree required and 10 years of progressive administrative and/or customer service experience.
• Proven management experience, with a strong emphasis on effective team leadership.
• Exceptional interpersonal and problem-solving skills to navigate complex challenges and support productive collaborations.
• Strong project management, communication, and customer service expertise, delivered with a high standard of professionalism.
• Advanced proficiency is required in the Microsoft Office suite, Adobe, spreadsheets, instructional technologies such as Canvas, and cloud storage solutions.

Responsibilities

• Directs team operations and delegation for 10-12 Faculty and Academic Support personnel, including two Team Leads and an Assistant Director, ensuring seamless service delivery and high operational standards.
• Develops strong partnerships and facilitates collaboration across Law Center departments to enhance and support communication with faculty and streamline academic operations.
• Establishes strong faculty relationships to assess support needs, gather actionable feedback, and maintain equitable workload distribution across the team.
• Leads the full-cycle talent management process for the recruitment, onboarding, training, and performance management of the Faculty Support Team to maintain high-quality service delivery.
• Manages departmental financial oversight by preparing annual budget projections, monitoring budget-to-actuals, and approving all budget expenses to ensure fiscal accountability.

Skills

Management experience

Interpersonal skills

Problem-solving

Project management

Communication

Customer service

Education

Bachelor’s degree

Tools

Microsoft Office

Adobe

Canvas

Cloud storage

Job description

Georgetown University’s Law Center is seeking a Director of Faculty and Academic Support to lead a team providing administrative and operational support to law faculty. You will coordinate with departments to determine academic and administrative needs while ensuring equitable workload distribution.

The role requires a Bachelor’s degree and 10 years of progressive administrative or customer service experience, plus strong leadership, communication, and technical skills.