Director, Office of Faculty and Academic Support

Georgetown University; Washington (District of Columbia); On-site; USD 55,000 - 100,000; Full time

Job summary

Georgetown University’s Law Center is seeking a Director of Faculty and Academic Support to lead a team providing administrative and operational support to law faculty. You will coordinate with departments to determine academic and administrative needs while ensuring equitable workload distribution.

The role requires a Bachelor’s degree and 10 years of progressive administrative or customer service experience, plus strong leadership, communication, and technical skills.

Qualifications

• Bachelor’s degree required and 10 years of progressive administrative and/or customer service experience.
• Proven management experience, with a strong emphasis on effective team leadership.
• Exceptional interpersonal and problem-solving skills to navigate complex challenges and support productive collaborations.
• Strong project management, communication, and customer service expertise, delivered with a high standard of professionalism.
• Advanced proficiency is required in the Microsoft Office suite, Adobe, spreadsheets, instructional technologies such as Canvas, and cloud storage solutions.

Responsibilities

• Directs team operations and delegation for 10-12 Faculty and Academic Support personnel, including two Team Leads and an Assistant Director, ensuring seamless service delivery and high operational standards.
• Develops strong partnerships and facilitates collaboration across Law Center departments to enhance and support communication with faculty and streamline academic operations.
• Establishes strong faculty relationships to assess support needs, gather actionable feedback, and maintain equitable workload distribution across the team.
• Leads the full-cycle talent management process for the recruitment, onboarding, training, and performance management of the Faculty Support Team to maintain high-quality service delivery.
• Manages departmental financial oversight by preparing annual budget projections, monitoring budget-to-actuals, and approving all budget expenses to ensure fiscal accountability.

Skills

Management experience

Interpersonal skills

Problem-solving

Project management

Communication

Customer service

Education

Bachelor’s degree

Tools

Microsoft Office

Adobe

Canvas

Cloud storage

Job description

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Job Overview

The Director of Faculty and Academic Support at Georgetown Law, Georgetown University, manages a team of administrative support professionals to provide efficient and comprehensive support to the Law Center Faculty. This position exists to work closely with faculty to determine their academic and administrative needs while overseeing support assignments to ensure an equitable distribution of work. The Director builds relevant policies, upholds compliance standards, and partners with other academic offices during the summer term to deliver coordinated administrative and operational support. By establishing strong rapport and fostering collaboration across departments, the incumbent supports campus-wide service enhancements and makes strategic staffing recommendations to ensure continuity of faculty and academic services.

Duties include but are not limited to:

• Directs team operations and delegation for 10-12 Faculty and Academic Support personnel, including two Team Leads and an Assistant Director, ensuring seamless service delivery and high operational standards.
• Develops strong partnerships and facilitates collaboration across Law Center departments to enhance and support communication with faculty and streamline academic operations.
• Establishes strong faculty relationships to assess support needs, gather actionable feedback, and maintain equitable workload distribution across the team.
• Leads the full-cycle talent management process for the recruitment, onboarding, training, and performance management of the Faculty Support Team to maintain high-quality service delivery.
• Manages departmental financial oversight by preparing annual budget projections, monitoring budget-to-actuals, and approving all budget expenses to ensure fiscal accountability.

Work Interactions

The Director will report to the Deputy Chief Operating Officer. This position is expected to meet regularly with Law Center faculty and will interact with all members of the Law Center community including key Law Center offices such as Admissions, Office of Academic Affairs, Financial Affairs, Human Resources, and the Registrar. They must maintain productive working relationships with administrators throughout the campus and ensure that the department is responsive to faculty needs.

Requirements and Qualifications

• Bachelor’s degree required and 10 years of progressive administrative and/or customer service experience.
• Proven management experience, with a strong emphasis on effective team leadership.
• Exceptional interpersonal and problem-solving skills to navigate complex challenges and support productive collaborations.
• Strong project management, communication, and customer service expertise, delivered with a high standard of professionalism.
• Advanced proficiency is required in the Microsoft Office suite, Adobe, spreadsheets, instructional technologies such as Canvas, and cloud storage solutions.

Preferred Qualifications

• Experience in a legal environment or higher education. Knowledge of WorkDay and budgeting is preferred.

Salary

Hiring annual salary maximum up to $100,000.00

Work Mode Designation

This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range

The projectedsalary or hourly pay range for this position which represents the full range of anticipated compensation is:

$54,616.00 - $100,493.33

Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

Current Georgetown Employees

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Need Assistance

If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can also contact the Office for Equal Opportunity Compliance at [phone] or [e-mail].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown’s commitment to its employees, please visit the Georgetown Works website.

EEO Statement

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.