Adoption Center Lead - Enterprise Transformation

Cigna Health and Life Insurance Company; Connecticut; Hybrid; USD 131,000 - 218,000; Full time

Benefits offered by this job

Health benefits

Annual bonus eligibility

Paid time off and holidays

401(k)

Job summary

The Adoption Center Sr. Manager at The Cigna Group leads a transformation engine, moving initiatives from idea to lasting impact. You will unite teams, remove barriers, and use insights to drive confident business decisions.

You will shape adoption strategies across functions, guide scaling and sustainment, and build partnerships with IT, operations, risk, and leadership. This role emphasizes accountability, learning, and compassionate leadership.

Qualifications

• 8+ years experience in operational transformation or related area.
• 5+ years of people management experience.
• Experience leading large teams, strategic initiatives, and cross-functional work in a complex business environment.
• Strong analytical and problem-solving skills with the ability to turn operational insights into clear actions.
• Ability to influence leaders, build alignment across stakeholders, and communicate recommendations with confidence and clarity.
• Strong organizational skills and the ability to manage multiple priorities in a fast-moving environment.

Responsibilities

• Lead the Adoption Center strategy and align adoption work to enterprise transformation goals, capability roadmaps, and long-term business outcomes.
• Guide core functions across simulation and validation, insight generation, issue management, scaling, and sustainment.
• Partner across programs, technology, operations, PX&O, Data Management, Reporting, Knowledge Management, Training, Communications, Risk Control, and Audit to support seamless adoption.
• Develop Adoption Business Plans that connect insights, risks, lessons learned, and adoption needs into clear actions for leaders and teams.
• Use data, performance measures, and operational insights to identify risks, improve decisions, and advance scalable adoption strategies.
• Represent the Adoption Center in governance forums, program discussions, and operational report outs with clear, actionable updates.
• Coach and empower teams to manage ambiguity, solve adoption challenges, and build a culture of collaboration, learning, innovation, and accountability.

Skills

People management

Operational transformation

Cross-functional collaboration

Analytical thinking

Change management

Communication skills

Education

Bachelor's degree

Advanced degree preferred

Tools

ADKAR

Prosci

Operational modeling

Business intelligence

Job description

The Adoption Center Sr. Manager at The Cigna Group leads a transformation engine, moving initiatives from idea to lasting impact. You will unite teams, remove barriers, and use insights to drive confident business decisions.

You will shape adoption strategies across functions, guide scaling and sustainment, and build partnerships with IT, operations, risk, and leadership. This role emphasizes accountability, learning, and compassionate leadership.