Executive Director, Enterprise Client Success

Office Ally; San Antonio (TX); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

Office Ally is hiring a Director of Enterprise Client Success to shape the enterprise strategy and lead a team of Senior Managers and CSMs, focusing on retention, growth, and long-term client outcomes.

The role requires deep Revenue Cycle Management knowledge, HIS/ADT experience, and collaboration with product, sales, and operations to drive client value and successful implementations.

Qualifications

• 10+ years of progressive experience in customer success, healthcare IT, or client services.
• Demonstrated subject matter expertise in Revenue Cycle Management with focus on Public Benefits, Patient Access, eligibility, and payer enrollment processes within health system environments.
• Hands-on experience with HIS platforms (Epic, Cerner, MEDITECH) and ADT interface environments.

Responsibilities

• Directly manage and develop a team of Senior Managers, Client Success Managers, and Senior CSMs; set clear performance expectations and foster a high-performance culture centered on client outcomes.
• Define and own the enterprise client success strategy, including onboarding frameworks, engagement models, health scoring, and success planning methodologies.
• Serve as the enterprise SME for Revenue Cycle Management and advise on best practices and workflow optimization.
• Bring technical depth in HIS ecosystems and ADT interfaces to client engagements and product strategy.
• Partner with VP Product to influence the enterprise roadmap and align success initiatives with releases.
• Oversee enterprise-wide programs and PMO-aligned governance for delivery.
• Collaborate with Sales on enterprise pipeline, renewals, and expansion.
• Build executive-level reporting on KPIs like NPS, retention, and time-to-value.
• Champion the voice of the enterprise customer to inform product and process improvements.

Skills

RCM expertise

HIS/ADT

CRM platforms

Executive leadership

Education

Bachelor's degree in Business/Healthcare

Tools

Epic

Cerner

Salesforce

Job description

Office Ally is hiring a Director of Enterprise Client Success to shape the enterprise strategy and lead a team of Senior Managers and CSMs, focusing on retention, growth, and long-term client outcomes.

The role requires deep Revenue Cycle Management knowledge, HIS/ADT experience, and collaboration with product, sales, and operations to drive client value and successful implementations.