Director, Enterprise Client Success & Adoption

Colorado Psychiatric; Denver, Northern (CO, KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Pinsight seeks an experienced Director of Client Success to lead the enterprise client experience of our leadership assessment platform. Reporting to the CEO, you will guide implementation, adoption, and renewal strategies across Fortune 1000 accounts, building a scalable client success function and ensuring sustained client value.

You will manage a team of Implementation Managers and own renewal negotiations, with a strong emphasis on executive assessment methodology and talent processes.

Qualifications

• 8+ years in Client Success or related field.
• Experience leading client-facing teams.
• Experience managing Fortune 1000 enterprise relationships.
• Knowledge of enterprise talent processes (exec selection, succession, leadership development).
• Experience driving adoption, retention, renewals.
• Strong program and implementation management skills.
• Experience with executive assessment methodology.
• Ability to interpret assessment results for HR decisions.
• Commercial judgment and renewal negotiations.
• Graduate training in I/O psychology or related discipline is desirable.

Responsibilities

• Enterprise Implementation & Adoption: Own a scalable approach to implementing Pinsight across enterprise clients.
• Client Training & Upskilling: Build a scalable model for enabling client organizations to use Pinsight successfully.
• Enterprise Account Leadership & Renewal: Own health and retention ofPinsight's enterprise client portfolio.
• Lead the Client Success Team: Lead Implementation Managers, primary contacts for a portfolio of enterprise clients.
• Assessment Interpretation & Client Escalation: Serve as senior Client Success resource for complex questions beyond implementation.

Skills

Client Success

Talent management

HR technology

Assessment

Organizational consulting

Team leadership

Renewals

Executive assessment

Education

Graduate training in Industrial/Organizational Psychology

Job description

Pinsight seeks an experienced Director of Client Success to lead the enterprise client experience of our leadership assessment platform. Reporting to the CEO, you will guide implementation, adoption, and renewal strategies across Fortune 1000 accounts, building a scalable client success function and ensuring sustained client value.

You will manage a team of Implementation Managers and own renewal negotiations, with a strong emphasis on executive assessment methodology and talent processes.