Senior Enterprise Client Success Director

Consortium of Universities of the Washington Metropolitan Area; Denver (CO); On-site; USD 180,000 - 260,000; Full time

Job summary

Pinsight is seeking an experienced Director of Client Success to lead the enterprise client experience for our leadership assessment platform. The role reports directly to the CEO and drives adoption, value realization, and renewals across a complex client base.

You will head a team of Implementation Managers, oversee complex enterprise implementations, and partner with HR leaders to embed Pinsight into talent processes.

Qualifications

• 8+ years in Client Success, talent management, HR tech, or related fields.
• Proven ability to lead and develop client-facing teams.
• Experience managing complex Fortune 1000 or similar enterprise relationships.
• Strong knowledge of enterprise talent processes (exec selection, succession, leadership development).
• Proven ability to drive adoption, retention, and renewals.
• Strong program and implementation management capabilities.

Responsibilities

• Enterprise Implementation & Adoption: own scalable implementation across enterprise clients.
• Client Training & Upskilling: build a scalable model to enable client organizations to use Pinsight effectively.
• Enterprise Account Leadership & Renewal: own health and retention of enterprise client portfolio.
• Lead the Client Success Team: lead Implementation Managers across a portfolio of enterprise clients.
• Assessment Interpretation & Client Escalation: serve as senior Client Success resource for complex questions.

Skills

People leadership

Client relationship mgmt

Adoption & renewals

Program & project mgmt

Executive assessment knowledge

Education

Graduate training in Industrial/Organizational Psychology or Talent Management

Job description

Pinsight is seeking an experienced Director of Client Success to lead the enterprise client experience for our leadership assessment platform. The role reports directly to the CEO and drives adoption, value realization, and renewals across a complex client base.

You will head a team of Implementation Managers, oversee complex enterprise implementations, and partner with HR leaders to embed Pinsight into talent processes.