Director, Enterprise AI Transformation & Adoption

TTEC Digital; Austin (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

TTEC Digital in Austin seeks a Director, AI Transformation to drive enterprise AI adoption, turning business needs into deployable AI solutions and agents. This role blends AI transformation, product management, and governance to elevate AI maturity across the organization.

You'll own LaunchAI initiatives end-to-end, manage a prioritized backlog, and translate executive intent into executable programs, guiding adoption from individual productivity to pan-enterprise capability.

Qualifications

• Experience leading enterprise AI initiatives from strategy through deployment and measurable outcomes.
• Experience building, deploying, or leading AI agent/generative AI initiatives.
• Strong product management mindset with lifecycle leadership.
• Ability to translate complex problems into actionable AI/tech solutions.
• Executive communication and stakeholder management skills.
• Proven ability to drive organizational adoption and change.
• Measurable business impact for AI initiatives including productivity and cost efficiency.
• Ability to partner with business and technical teams across the enterprise.
• Self-directed, proactive, and comfortable operating in ambiguity.

Responsibilities

• Own LaunchAI operations end to end with prioritized workflows and measurable impact.
• Maintain a backlog sequenced by business value rather than requests.
• Translate executive intent into executable programs with staged capacity and targets.
• Lead adoption from individual productivity to pan-Digital enterprise capability.
• Decide what is built, hardened, cost-optimized, democratized, or retired.

Skills

AI strategy

Program management

Product leadership

Cross-functional

Executive comms

Change mgmt

Governance

Budgeting

Vendor mgmt

Job description

TTEC Digital in Austin seeks a Director, AI Transformation to drive enterprise AI adoption, turning business needs into deployable AI solutions and agents. This role blends AI transformation, product management, and governance to elevate AI maturity across the organization.

You'll own LaunchAI initiatives end-to-end, manage a prioritized backlog, and translate executive intent into executable programs, guiding adoption from individual productivity to pan-enterprise capability.