Director, Enrollment Systems & Student Services

Kayopmet; Edison (NJ); On-site; USD 80,000 - 98,000; Full time

Job summary

Middlesex College seeks a Director of WDLL Enrollment Systems and Services to manage enrollment operations and customer service for the WDLL division. The role oversees registration, billing, and reporting processes, ensuring smooth functioning of noncredit and lifelong learning programs.

The position requires strong supervisory skills, experience with college information systems, and collaboration with IT and institutional research to support program success and compliance.

Qualifications

• 5 years of progressively responsible experience in registration services or enrollment operations.
• 2 years of experience with data retrieval, reporting, reconciliation, or records management.
• Experience with registration, student information, enrollment management, or comparable administrative systems.

Responsibilities

• Serve as division representative for Colleague and Modern Campus related issues.
• Act as customer service supervisor resolving escalated student complaints.
• Supervise division customer service and registration staff, including scheduling and performance appraisals.
• Schedule division staff to ensure office coverage, including evenings and weekends.

Skills

Experience in enrollment operations

Supervisory experience

Customer service excellence

Microsoft Office proficiency

Data retrieval & reporting

Education

Experience with college information systems

Tools

Ellucian Colleague

Modern Campus

Job description

Middlesex College seeks a Director of WDLL Enrollment Systems and Services to manage enrollment operations and customer service for the WDLL division. The role oversees registration, billing, and reporting processes, ensuring smooth functioning of noncredit and lifelong learning programs.

The position requires strong supervisory skills, experience with college information systems, and collaboration with IT and institutional research to support program success and compliance.