Director of WDLL Enrollment Systems and Services

Kayopmet; Edison (NJ); On-site; USD 80,000 - 98,000; Full time

Job summary

Middlesex College seeks a Director of WDLL Enrollment Systems and Services to manage enrollment operations and customer service for the WDLL division. The role oversees registration, billing, and reporting processes, ensuring smooth functioning of noncredit and lifelong learning programs.

The position requires strong supervisory skills, experience with college information systems, and collaboration with IT and institutional research to support program success and compliance.

Qualifications

• 5 years of progressively responsible experience in registration services or enrollment operations.
• 2 years of experience with data retrieval, reporting, reconciliation, or records management.
• Experience with registration, student information, enrollment management, or comparable administrative systems.

Responsibilities

• Serve as division representative for Colleague and Modern Campus related issues.
• Act as customer service supervisor resolving escalated student complaints.
• Supervise division customer service and registration staff, including scheduling and performance appraisals.
• Schedule division staff to ensure office coverage, including evenings and weekends.

Skills

Experience in enrollment operations

Supervisory experience

Customer service excellence

Microsoft Office proficiency

Data retrieval & reporting

Education

Experience with college information systems

Tools

Ellucian Colleague

Modern Campus

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Director of WDLL Enrollment Systems and Services

Workforce Dev/Lifelong Learng; Dir Full Time Edison, NJ, US

Salary: $88,690.00 Annually

Job Description

Classification Title: Director of WDLL Enrollment Systems and Services Salary: $88,690.00 Annually

Department: Workforce Development & Lifelong Learning (WDLL)

Pay Grade: ADM7

Reports To: Executive Director, Workforce Development & Lifelong Learning

FLSA Status: Exempt

Unit: Administrative

Opening Date: 11/10/2026

Closing Date: 12/1/2026 11:59 p.m.

GENERAL STATEMENT OF JOB

This position manages the operational activities of the Division of Workforce Development and Lifelong Learning including customer service, noncredit registration, collection of fees, and submission of reports and evaluations.

SPECIFIC DUTIES AND RESPONSIBILITIES

Essential Functions:

• Serves as division representative for all Colleague and Modern Campus related issues, including testing of new releases, working with the College’s Information Technology and Destiny Support Team to resolve concerns that may affect registration and transcription of student records.
• Acts as a customer service supervisor resolving student complaints that have escalated.
• Interacts with Division Directors and staff to maintain success of programs and resolve issues that may occur.
• Supervises the division customer service and registration staff, i.e. employee scheduling, time-off approval, training, motivation and performance appraisals.
• Schedules division staff to ensure office coverage: daily, evenings, summers (Monday-Friday) and weekends, as well as for special events such as the Summer Camp Open House.
• Oversees preparation of billings and reimbursements for students and online courses as well as professional certification courses.
• Directs daily reconciliation of tuition and fees for Workforce Development and Lifelong Learning registrations. Resolves issues with Director, Financial and Student Account Services as needed.
• Serves as registrar for the division and oversees preparation and issuance of noncredit certificates, transcripts and completion letters.
• Oversees the WDLL Scholarship Committee. Responsible for the scholarship application process, oversight of the WDLL Scholarship Committee, and informing students of scholarship awards. Responsible for invoicing for scholarships.
• Assists with inputting courses into the Modern Campus system and proofing of course bulletins.
• Oversees the tracking of registrations and tuition received for all WDLL courses each semester.
• Oversees Modern Campus and Colleague training of division directors and support personnel.
• Works with the Office of Institutional Research to plan and implement routine research concerning enrollments, status, and success of course offerings.
• Oversees the WDLL Outreach Committee. Responsible for tracking, outreach requests, and recruiting WDLL staff to represent WDLL at various outreach events.
• Ensures that the monthly report for the Board is completed in a timely manner.
• Ensures accuracy of division reports, including the SURE Report to Institutional Research and the Department of Higher Education.
• Serves as Program Manager and customer service contact person for Ed2go online courses. Assists students with the selection, registration, and payment of online courses. Resolves concerns that may arise during the registration process.
• Serves as National Clearing House contact person for non-credit student education verification requests.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Five (5) years of progressively responsible experience in registration services, enrollment operations, student services, continuing education, workforce development, or a related operational environment.
• Two (2) years of experience with data retrieval, reporting, reconciliation, or records management.
• Experience working with registration, student information, enrollment management, or comparable administrative systems
• Supervisory experience
• Excellent customer service and organizational skills
• Excellent written, verbal, and interpersonal communication skills
• Strong computer skills with knowledge of Microsoft Office

PREFERRED QUALIFICATIONS

• Experience with Ellucian Colleague, Modern Campus, or comparable student information and registration systems.
• Experience supporting noncredit, continuing education, workforce development, or lifelong learning programs in a higher education environment.
• Experience with student records, registration, enrollment reporting, and/or financial reconciliation processes

SUPPLEMENTAL INFORMATION

SCHEDULE : Monday – Friday, 8:30 a.m. – 4:30 p.m.

Occasional evenings and weekends as needed.

RETIREMENT : Pension Eligible

NJ First Act

Any Middlesex College employee hired after September 1, 2011 will have to meet the New Jersey residency law requirement.

Equal Opportunity Employer

Middlesex College is an equal opportunity employer and prohibits discrimination on the basis of race, creed, color, national origin, ancestry, age, gender, marital status, familial status, religion, affectional or sexual orientation, atypical hereditary cellular or blood trait, genetic information, liability for service in the armed forces of the United States, or disability.

Affirmative Action and Compliance Statement

Middlesex College is firmly committed to a policy of Equal Opportunity and ... The College will implement this policy to assure that the educational programs, activities, services, benefits and employment opportunities offered by the College are available to all persons regardless of sex, race, creed, national origin, ancestry, nationality, color, marital status, civil union or domestic partnership status, affectional or sexual orientation, gender identity, age, handicap (and/or disability), service in the armed forces, atypical hereditary cellular or blood trait, genetic information, refusal to submit to genetic tests, or refusal to make available results of genetic tests, in accordance with State and Federal laws. All employees and students are expected to accept these principles and to reflect their spirit in everyday relationships with fellow employees and students. Inquiries regarding compliance may be directed to the Affi...