Director, Emergency Services & Restoration Ops

Professional Remodeling Organization; Omaha (NE); On-site; USD 70,000 - 85,000; Full time

Job summary

Paul Davis Restoration is looking for a Director of Emergency Services to lead the Emergency Services Department, drive growth, mentor staff, and ensure high standards of safety, quality, and client service across all disasters.

The ideal candidate has 5+ years of management experience in restoration, 3+ in emergency services, strong leadership and communication skills, and proficiency with RMS, Xactimate, Luxor, Sage and related systems.

Qualifications

• 5+ years experience in a Management or Leadership role within the Restoration Industry
• 3+ years experience within the Emergency Services Department within the Restoration Industry
• High School Diploma or GED required

Responsibilities

• Management and delegation of Emergency Services Department staff
• Recruit, train and coach Emergency Services Department staff
• Set goals for each team member that can be explained and measured; conduct annual, mid year and 90 day performance reviews with staff
• Participate in the hiring process
• Conduct monthly staff meetings
• Use tools and reporting to budget and margin results
• Drive response, urgency and safety
• Promote morale and engagement
• Recruit vendors and subcontractors; ensure subcontractor compliance
• Communicate and negotiate with insurance carriers
• Maintain and create good relationship with insurance carriers and vendors
• Auditing of customer service complaints
• Manage and exceed expectations for job profit
• Ensure production meets the set Gross Profit goals
• Collection of payment from closed jobs
• Monitor and address safety issues and practice safety practices including proper PPE
• Marketing and sales of your company services to current and potential client base, insurance carriers, and industry professionals
• Collect Accounts Receivable
• Attend industry related trainings
• All other duties as assigned

Skills

Management

Leadership

Customer Service

Communication

Coaching

Strategic Planning

Microsoft Office

Emergency Services

Restoration Industry

Administrative Skills

Education

High School Diploma or GED

Associate Degree or Bachelor’s Degree

IICRC certifications

Tools

RMS

Xactimate

Luxor

Sage

Contractor Connection

ADP

SharePoint

One Drive

Job description

Paul Davis Restoration is looking for a Director of Emergency Services to lead the Emergency Services Department, drive growth, mentor staff, and ensure high standards of safety, quality, and client service across all disasters.

The ideal candidate has 5+ years of management experience in restoration, 3+ in emergency services, strong leadership and communication skills, and proficiency with RMS, Xactimate, Luxor, Sage and related systems.