Director of Emergency Services | Full Time • Omaha

Professional Remodeling Organization; Omaha (NE); On-site; USD 70,000 - 85,000; Full time

Job summary

Paul Davis Restoration is looking for a Director of Emergency Services to lead the Emergency Services Department, drive growth, mentor staff, and ensure high standards of safety, quality, and client service across all disasters.

The ideal candidate has 5+ years of management experience in restoration, 3+ in emergency services, strong leadership and communication skills, and proficiency with RMS, Xactimate, Luxor, Sage and related systems.

Qualifications

• 5+ years experience in a Management or Leadership role within the Restoration Industry
• 3+ years experience within the Emergency Services Department within the Restoration Industry
• High School Diploma or GED required

Responsibilities

• Management and delegation of Emergency Services Department staff
• Recruit, train and coach Emergency Services Department staff
• Set goals for each team member that can be explained and measured; conduct annual, mid year and 90 day performance reviews with staff
• Participate in the hiring process
• Conduct monthly staff meetings
• Use tools and reporting to budget and margin results
• Drive response, urgency and safety
• Promote morale and engagement
• Recruit vendors and subcontractors; ensure subcontractor compliance
• Communicate and negotiate with insurance carriers
• Maintain and create good relationship with insurance carriers and vendors
• Auditing of customer service complaints
• Manage and exceed expectations for job profit
• Ensure production meets the set Gross Profit goals
• Collection of payment from closed jobs
• Monitor and address safety issues and practice safety practices including proper PPE
• Marketing and sales of your company services to current and potential client base, insurance carriers, and industry professionals
• Collect Accounts Receivable
• Attend industry related trainings
• All other duties as assigned

Skills

Management

Leadership

Customer Service

Communication

Coaching

Strategic Planning

Microsoft Office

Emergency Services

Restoration Industry

Administrative Skills

Education

High School Diploma or GED

Associate Degree or Bachelor’s Degree

IICRC certifications

Tools

RMS

Xactimate

Luxor

Sage

Contractor Connection

ADP

SharePoint

One Drive

Job description

Are you motivated by a drive to serve others and achieve results? Do you thrive as an independent yet collaborative team player who takes initiative and gets things done? Are you comfortable with a fast-paced work environment where urgency is key? Do you have a keen eye for detail and ensure thoroughness in your work? If so, we welcome you to join our exceptional team!

Join the Paul Davis Team!

Director of Emergency Services

The Director of Emergency Services will be working within our Emergency Services Department. The Director's primary responsibility is to ensure growth and development of the Emergency Services Department's business and staff.

$70,000 - $85,000 per year

RESPONSIBILITES:

• Management and delegation of Emergency Services Department staff
• Recruit, train and coach Emergency Services Department staff
• Set goals for each team member that can be explained and measured; conduct annual, mid year and 90 day performance reviews with staff
• Participate in the hiring process
• Conduct monthly staff meetings
• Use tools and reporting to budget and margin results
• Drive response, urgency and safety
• Promote morale and engagement
• Recruit vendors and subcontractors; ensure subcontractor compliance
• Communicate and negotiate with insurance carriers
• Maintain and create good relationship with insurance carriers and vendors
• Auditing of customer service complaints
• Manage and exceed expectations for job profit
• Ensure production meets the set Gross Profit goals
• Collection of payment from closed jobs
• Monitor and address safety issues and practice safety practices including proper PPE
• Marketing and sales of your company services to current and potential client base, insurance carriers, and industry professionals
• Collect Accounts Receivable
• Attend industry related trainings
• All other duties as assigned

Competency – Knowledge, Skills and Abilities:

• Knowledge of Microsoft Office applications (Outlook, Word, Excel)
• Knowledge of emergency services within the restoration industry
• Customer Service, Communication and Administrative Skills
• Coaching and leadership skills
• Effective meeting and Strategic planning skills
• Ability to learn and operate our primary operating systems: RMS, Xactimate, Luxor, Sage, Contractor Connection, ADP, SharePoint, and One Drive
• Ability to create documents and invoices
• Ability to answer and communicate with customers over the phone and face to face
• Ability to work independently
• Ability to coordinate multiple jobs within the same time frame
• Ability to oversee a staff of up to twenty employees
• Stress Management and Composure
• Maintain a level of confidentiality

Required Education and Experience:

• High School Diploma or GED required
• 5+ years experience in a Management or Leadership role within the Restoration Industry
• 3+ years experience within the Emergency Services Department within the Restoration Industry

Preferred Education and Experience:

• Associate Degree or bachelor’s Degree
• IICRC certifications
• Restoration Experience

Physical Requirement

• Must be able to stay in a stationary position up to 50% of the time
• The person in this position needs to frequently move about client’s properties to complete estimates and oversee completion of jobs
• Constantly operates a computer
• Must be able to communicate and converse with customers and staff over the phone and face to face
• Occasionally will lift up to 50lbs
• Ability to safely operate a company vehicle

Make an impact now

Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work!

WE ARE PAUL DAVIS!

Reasonable Accommodation for Disability:

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer:

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.