Director, EM Systems Support

The University of Texas at Arlington; Arlington (TX); Hybrid; USD 110,000 - 165,000; Full time

Job summary

The University of Texas at Arlington seeks an experienced Director of Enrollment Management Systems Support to lead the administration, optimization, and strategic support of Enrollment Management technologies such as Slate CRM, PeopleSoft Campus Solutions, and Perceptive Content.

The role provides leadership to the EMS Support staff, collaborates with OIT and campus stakeholders, and guides configuration, troubleshooting, implementations, upgrades, and process improvements to align technology

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Higher Education, or related field with 3 years of related experience; OR 7 years of equivalent experience.

Responsibilities

• Lead strategic and operational support for Enrollment Management systems and related technologies.
• Provide leadership, supervision, and professional development for the EMS Support team.
• Oversee system documentation, training resources, testing materials, and knowledge management.
• Performs other duties as assigned.

Skills

Customer service

Project management

Communication

Team collaboration

Multitasking

Educational technology

Education

Bachelor's degree

Master's degree (preferred)

Tools

Slate CRM (Technolutions)

PeopleSoft Campus Solutions

Perceptive Content

Job description

Purpose of Position

The Director of Enrollment Management Systems Support leads the administration, optimization, and strategic support of Enrollment Management technologies, including Slate CRM, PeopleSoft Campus Solutions, Perceptive Content, and related systems. This role provides leadership to Systems Support staff, serves as a liaison between OIT and divisional functional areas, and supports system configuration, troubleshooting, implementations, upgrades, and process improvement to align technology solutions with enrollment and institutional goals.

Essential Functions

• Lead the strategic and operational support, configuration, optimization, project coordination, troubleshooting, and continuous improvement of Enrollment Management systems, including Slate CRM, PeopleSoft Campus Solutions, Perceptive Content, and related technologies, while partnering with campus stakeholders, OIT, and vendors to align system solutions with divisional priorities, data integrity, compliance, and institutional goals.
• Provide leadership, supervision, performance management, planning, coaching, and professional development for the Enrollment Management Systems Support team, fostering a collaborative, customer-focused, and high-performing culture that strengthens technical expertise, supports evolving business priorities, and promotes organizational effectiveness across Enrollment Management.
• Oversee system documentation, operating procedures, training resources, testing materials, implementation support, and knowledge management practices to promote user adoption, improve stakeholder competency, support change management, and ensure consistent use of Enrollment Management systems and processes.
• Performs other duties as assigned.

Required Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Higher Education, or a related field and three (3) years of progressively responsible experience in operational technology support, staff supervision, project management, business or functional system implementation, and use of CRM and student information systems; OR seven (7) years of an equivalent combination of education and experience.

Preferred Qualifications

• Master’s Degree in a related field and experience with Slate by Technolutions, PeopleSoft, and Perceptive Content.
• Previous experience managing and directing an enrollment related support team.

Knowledge, Skills & Abilities

• Excellent customer service, organization and interpersonal skills.
• Demonstrated experience in project management, including collaboration, development, testing, and implementation.
• Demonstrated ability to communicate effectively, both orally and in writing.
• Demonstrated ability to work collaboratively in a team environment and independently.
• Ability to manage multiple strategic initiatives and operational priorities simultaneously.
• Knowledge of emerging technologies and trends in educational technology to recommend and implement innovative solutions.

Work Schedule

• Monday through Friday; 8:00am through 5:00pm.
• Requires occasional evening or weekend hours.
• Travel may be required.
• Hybrid work environment (remote & office) may be offered after probational period.

Benefits Information

Position is benefit eligible: Yes

We are proud to offer a comprehensive benefits package to our employees at the University.

https://www.uta.edu/hr/employee-benefits