Enrollment Systems Administrator

3M HEALTHCARE; Town of Florida (NY); On-site; USD 48,309 - 59,044; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Tuition fee waiver

Paid time off

Remote/Hybrid opportunities

Job summary

3M HEALTHCARE is seeking a detailed-oriented enrollment systems specialist to collaborate with stakeholders on implementing and updating enrollment management technology projects. You will review specifications, support system updates, and assist with service desk tickets impacting enrollment processes.

The role includes production support, issue resolution, system testing, and documentation, with training development to ensure users are proficient and compliant.

Qualifications

• Associate degree plus 2 years of related experience, or a high school diploma with 4 years of related experience.
• Experience with MS Office and enrollment systems.

Responsibilities

• Provide production support for enrollment systems and resolve issues.
• Collaborate with IT to fix complex system errors.
• Configure enrollment systems and assess touchpoints.
• Plan and document training and user guides.
• Test new and updated end-user products in integrated environments.
• Assist with system changes, updates, integrations, and configurations.

Skills

Attention to detail

Data analysis

Strategic thinking

Communication skills

Relationship building

Customer service

Education

Associate degree

High school diploma or GED

Tools

Microsoft Office

Job description

About the Role

Responsible for collaborating with various stakeholders to implement, update, and provide support for enrollment management system technology projects. Reviews specifications of system updates, feature releases, and service desk tickets to determine possible impacts on the enrollment systems.

Day in the Life

• Provides production support, including researching and resolving enrollment system issues, unexpected results, or process flaws; performing scheduled activities; and recommending solutions or alternate methods.
• Analyzes and identifies end‑user system issues for the division and implements corrective action. Collaborates with IT to resolve more complex system errors or failures.
• Serves as a technical resource for the division, fielding questions, developing design changes, identifying touchpoints, and configuring enrollment systems.
• Evaluates new developments and evolving business requirements and recommends appropriate systems alternatives or enhancements to current systems.
• Assists with the execution of system changes including updates, integrations, and new configurations, and participates in all aspects of system testing.
• Plans, schedules, and prepares training, including development of training guides, and documentation.
• Serves as subject matter expert to thoroughly understand business processes and procedures in order to configure automated workflow processes.
• Tests new and updated end user products in an integrated systems environment.
• Conducts and evaluates various student processes including, but not limited to, admissions, pre‑registration, and registration. Processes corresponding enrollment data and materials.
• Provides feedback and recommendations to create specifications for changes assisting users in the flow of their work processes or procedures.
• Performs other job‑related duties as assigned.

Qualifications

• Education: Associate degree and two years of related experience; OR High school diploma or GED and four years of related experience.
• Knowledge of: Microsoft Office Professional or similar application; various student enrollment systems.
• Skills: Attention to detail while maintaining effective time and task management; research and data analysis to arrive at valid conclusions, recommendations and plans of action; strategic thinking, effective data analysis, and implementation of data‑informed decisions.
• Ability to communicate verbally and in writing, build relationships, manage customer expectations, and take responsibility for a high level of service.
• Licenses: Regular physical attendance required; complete FERPA training within 30 days of employment.
• Availability for extended work hours including nights, weekends, and college closures on occasion.

Preferred Experience

• Two years of Workday experience.

Work Environment and Physical Demands

• Use of video display terminal.
• Use of manual dexterity and fine motor skills.
• Communicate information orally and in writing.
• Proofread and check documents for accuracy.

Benefits

• Cultural: Inclusive Panther‑First environment with a sense of belonging.
• Education Benefits: Tuition fee waiver, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution.
• Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave.
• Time Off: Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.
• Panther Perks: Potential remote or hybrid opportunities, wellness programs, stress management, nutrition, meditation, and more.
• Professional Development: Leadership programs, professional learning workshops.
• Retirement Investments: State retirement plan options and voluntary 403(b) and 457 plans.

Compensation

The minimum base pay for this position starts at $53,677.00 annually; the offer may vary based on the candidate’s education and experience.

Recruiting Information

Application Deadline: This position is open until filled. Initial review date of May 27, 2026. Background check, drug screen, and criminal background investigation may be required. Employment is contingent upon passing the drug test and completing the background investigation.

This job description is intended to be generic in nature and describe the essential functions of the job.