Director, EM Systems Support

UT Tyler; Arlington (TX); Hybrid; USD 111,000 - 119,000; Full time

Job summary

The University of Texas at Arlington seeks a Director of Enrollment Management Systems Support to lead administration and optimization of Enrollment Management technologies including Slate, PeopleSoft, and Perceptive Content. You will supervise staff, partner with OIT and functional units, and drive system configuration, upgrades, and process improvements.

The role requires strong leadership, project management, and outstanding communication skills to align technology with enrollment goals and

Qualifications

• Bachelor’s degree in IS/CS/BA/HE or related field with 3 years in operational technology support, staff supervision, project management, CRM/student systems; OR 7 years of equivalent experience.
• Strong leadership with experience managing a team and coordinating with multiple stakeholders.
• Proven ability to manage multiple strategic initiatives, and to communicate clearly in writing and speaking.

Responsibilities

• Lead strategic and operational support for Enrollment Management systems (Slate, PeopleSoft, Perceptive Content) in collaboration with campus stakeholders, OIT, and vendors.
• Provide leadership, supervision, and professional development for the Systems Support team to foster a customer-focused, high-performing culture.
• Oversee documentation, training resources, testing materials, and knowledge management to promote user adoption and change management.
• Perform other duties as assigned.

Skills

Customer service

Organization

Interpersonal skills

Project management

Communication

Teamwork

Multitasking

Educational technology

Education

Bachelor’s degree in IS/CS/BA/HE or related field

7+ years equivalent experience

Tools

Slate CRM

PeopleSoft Campus Solutions

Perceptive Content

Job description

The annual salary for this position ranges from $110,500 to $119,150. The final offer will be commensurate with the candidate’s relevant experience and qualifications.

Purpose of Position

The Director of Enrollment Management Systems Support leads the administration, optimization, and strategic support of Enrollment Management technologies, including Slate CRM, PeopleSoft Campus Solutions, Perceptive Content, and related systems. This role provides leadership to Systems Support staff, serves as a liaison between OIT and divisional functional areas, and supports system configuration, troubleshooting, implementations, upgrades, and process improvement to align technology solutions with enrollment and institutional goals.

Essential Functions

• Lead the strategic and operational support, configuration, optimization, project coordination, troubleshooting, and continuous improvement of Enrollment Management systems, including Slate CRM, PeopleSoft Campus Solutions, Perceptive Content, and related technologies, while partnering with campus stakeholders, OIT, and vendors to align system solutions with divisional priorities, data integrity, compliance, and institutional goals.
• Provide leadership, supervision, performance management, planning, coaching, and professional development for the Enrollment Management Systems Support team, fostering a collaborative, customer-focused, and high-performing culture that strengthens technical expertise, supports evolving business priorities, and promotes organizational effectiveness across Enrollment Management.
• Oversee system documentation, operating procedures, training resources, testing materials, implementation support, and knowledge management practices to promote user adoption, improve stakeholder competency, support change management, and ensure consistent use of Enrollment Management systems and processes.
• Performs other duties as assigned.

Required Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Higher Education, or a related field and three (3) years of progressively responsible experience in operational technology support, staff supervision, project management, business or functional system implementation, and use of CRM and student information systems; OR seven (7) years of an equivalent combination of education and experience.

Preferred Qualifications

• Master’s Degree in a related field and experience with Slate by Technolutions, PeopleSoft, and Perceptive Content.
• Previous experience managing and directing an enrollment related support team.

Knowledge, Skills & Abilities

• Excellent customer service, organization and interpersonal skills.
• Demonstrated experience in project management, including collaboration, development, testing, and implementation.
• Demonstrated ability to communicate effectively, both orally and in writing.
• Demonstrated ability to work collaboratively in a team environment and independently.
• Ability to manage multiple strategic initiatives and operational priorities simultaneously.
• Knowledge of emerging technologies and trends in educational technology to recommend and implement innovative solutions.

Work Schedule

• Monday through Friday; 8:00am through 5:00pm.
• Requires occasional evening or weekend hours.
• Travel may be required.
• Hybrid work environment (remote & office) may be offered after probational period.

Working Conditions

• May work around standard office conditions.
• Uses standard office equipment.

Benefits Information

Position is benefit eligible: Yes

We are proud to offer a comprehensive benefits package to our employees at the University.

It is the policy of The University of Texas at Arlington to conduct a pre employment background check on any applicant who is under final consideration for employment with the University.

This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA 48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.

University Information

The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.

UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community.

This is an exciting time to join UTA and contribute to its bold vision for the future.

EEO Statement

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [e-mail] .