Director, Dropship & Wholesale Ops - Flexible PTO

Staples Advantage Canada; Framingham (MA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Inclusive culture

Flexible PTO

Discounts and benefits

401(k) match

Health and wellness programs

Job summary

Staples is seeking a Director of Product Solutions to lead the dropship and wholesaler fulfillment network. You will strengthen supplier performance, improve service, and partner across the business to deliver a consistent customer experience while supporting growth.

You will drive operating plans, manage budgets, and use dashboards and KPIs to guide strategic improvements across multiple functions. This is a senior, visible leadership role requiring executive communication and strategic

Qualifications

• Bachelor’s degree in supply chain, operations, logistics, engineering, finance, or related field.
• 10+ years of experience in operations, supply chain, fulfillment, vendor management, dropship, or related fields.
• 5+ years of leadership experience managing cross-functional teams.

Responsibilities

• Lead dropship and wholesaler fulfillment operations, ensuring accurate order execution and timely resolution of escalated issues.
• Manage vendor compliance and supplier performance programs, including scorecards, SLAs, business reviews, and corrective actions.
• Develop operating plans and lead cross-functional improvements to increase scalability, productivity, cost effectiveness, and service quality.
• Use dashboards and KPIs to monitor results and present recommendations to senior leadership.
• Manage budgets, resources, and the financial impact of operational priorities.
• Collaborate with Merchandising, Supply Chain, Technology, Finance, Customer Service, Legal, Sales, and Inventory Management on supplier and fulfillment initiatives.
• Coach and develop managers and staff, setting expectations aligned with business objectives.
• Drive process redesign, automation, system enhancements, and supplier governance improvements.

Skills

Leadership

Vendor performance

KPIs & dashboards

Cross-functional collaboration

Strategic thinking

Executive communication

Analytics

Customer-focused

Process improvement

Education

Bachelor's degree in supply chain/operations

Master’s degree or MBA

Tools

Power BI

Tableau

SQL

SAP

Oracle

Manhattan

Job description

Staples is seeking a Director of Product Solutions to lead the dropship and wholesaler fulfillment network. You will strengthen supplier performance, improve service, and partner across the business to deliver a consistent customer experience while supporting growth.

You will drive operating plans, manage budgets, and use dashboards and KPIs to guide strategic improvements across multiple functions. This is a senior, visible leadership role requiring executive communication and strategic