Travel Operations Leader: Programs & Partners

Staples; Framingham (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus plan

Flexible work arrangements

401(k) plan with company match

Associate store discount

Job summary

Staples is seeking a Manager, Operations to lead Travel Services programs and support functions that drive execution across the retail business.

You will guide a team supporting stores and field leadership, aiming for scalable, sustainable processes aligned with retail objectives and strategy. The role includes vendor partnerships, governance, and rollout of new initiatives as business needs evolve.

Qualifications

• 5-8+ years in retail operations or related field.
• Proven leadership and program management experience.
• Strong analytical and communication skills.
• Experience with MS Office suite.
• Background check clearance.

Responsibilities

• Manage day-to-day Travel Services operations and programs.
• Lead stores and field teams to improve execution.
• Roll out new business programs and initiatives.
• Develop guides and training materials.

Skills

Retail operations

Program management

Analytical skills

Communication

Vendor management

Tools

Microsoft Excel

PowerPoint

Word

Job description

Staples is seeking a Manager, Operations to lead Travel Services programs and support functions that drive execution across the retail business.

You will guide a team supporting stores and field leadership, aiming for scalable, sustainable processes aligned with retail objectives and strategy. The role includes vendor partnerships, governance, and rollout of new initiatives as business needs evolve.