Director of Dropship & Wholesale Operations

Staples Advantage Canada; Framingham (MA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Inclusive culture

Flexible PTO

Discounts and benefits

401(k) match

Health and wellness programs

Job summary

Staples is seeking a Director of Product Solutions to lead the dropship and wholesaler fulfillment network. You will strengthen supplier performance, improve service, and partner across the business to deliver a consistent customer experience while supporting growth.

You will drive operating plans, manage budgets, and use dashboards and KPIs to guide strategic improvements across multiple functions. This is a senior, visible leadership role requiring executive communication and strategic

Qualifications

• Bachelor’s degree in supply chain, operations, logistics, engineering, finance, or related field.
• 10+ years of experience in operations, supply chain, fulfillment, vendor management, dropship, or related fields.
• 5+ years of leadership experience managing cross-functional teams.

Responsibilities

• Lead dropship and wholesaler fulfillment operations, ensuring accurate order execution and timely resolution of escalated issues.
• Manage vendor compliance and supplier performance programs, including scorecards, SLAs, business reviews, and corrective actions.
• Develop operating plans and lead cross-functional improvements to increase scalability, productivity, cost effectiveness, and service quality.
• Use dashboards and KPIs to monitor results and present recommendations to senior leadership.
• Manage budgets, resources, and the financial impact of operational priorities.
• Collaborate with Merchandising, Supply Chain, Technology, Finance, Customer Service, Legal, Sales, and Inventory Management on supplier and fulfillment initiatives.
• Coach and develop managers and staff, setting expectations aligned with business objectives.
• Drive process redesign, automation, system enhancements, and supplier governance improvements.

Skills

Leadership

Vendor performance

KPIs & dashboards

Cross-functional collaboration

Strategic thinking

Executive communication

Analytics

Customer-focused

Process improvement

Education

Bachelor's degree in supply chain/operations

Master’s degree or MBA

Tools

Power BI

Tableau

SQL

SAP

Oracle

Manhattan

Job description

Staples is business to business. You’re what binds us together.

Join Staples as Director Product Solutions and lead the operations that power our dropship and wholesaler fulfillment network. In this highly visible leadership role, you will strengthen supplier performance, improve service and scalability, and partner across the business to deliver a consistent customer experience while supporting growth.

What you will be doing:

• Lead dropship and wholesaler fulfillment operations, ensuring accurate order execution, consistent service, and timely resolution of escalated issues.
• Manage vendor compliance and supplier performance programs, including scorecards, service-level agreements, business reviews, and corrective actions.
• Develop operating plans and lead cross-functional improvements that increase scalability, productivity, cost effectiveness, and service quality.
• Use dashboards, metrics, performance trends, and root-cause analysis to monitor results and present clear recommendations to senior leadership.
• Manage budgets, resources, business cases, and the financial impact of operational priorities.
• Partner with Merchandising, Supply Chain, Technology, Finance, Customer Service, Legal, Sales, and Inventory Management to advance supplier and fulfillment initiatives.
• Lead, coach, and develop managers, supervisors, and professional staff while setting expectations aligned with business objectives.
• Drive process redesign, automation opportunities, system enhancements, and supplier governance improvements that strengthen operational performance.

What You Bring to the Table:

• Experience leading vendor performance, supplier compliance, fulfillment, or order management processes.
• Experience using KPIs, scorecards, dashboards, or reporting to manage operational performance and identify root causes.
• Experience leading cross-functional initiatives and presenting recommendations to senior leadership.
• Strategic thinking and business acumen, with the ability to translate priorities into practical operating plans.
• Executive-level communication skills and the ability to influence across functions and levels.
• Strong analytical, problem-solving, and decision-making skills.
• A customer-focused, continuous-improvement mindset and the ability to lead through complexity and change.

What’s needed: Basic Qualifications:

• Bachelor's degree in supply chain, Business, Operations, Logistics, Engineering, Finance, or related work experience.
• 10+ years of experience in operations, supply chain, fulfillment, vendor management, dropship, wholesaler operations, or related fields.
• 5+ years of leadership experience managing cross-functional teams.

Preferred Qualifications:

• Master’s degree or MBA.
• 12+ years of experience in retail, eCommerce, omnichannel, distribution, supply chain, or B2B operations.
• Experience managing supplier scorecards, vendor compliance programs, or operational business reviews.
• Experience leading process redesign, automation, systems enhancement, or operational transformation initiatives.
• Experience with Power BI, Tableau, SQL, SAP, Oracle, Manhattan, or similar enterprise tools.
• Lean, Six Sigma, CSCP, CPIM, or PMP certification.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!