Director, Digital Commerce & Client Growth

Flywheel; Baltimore (MD); On-site; USD 160,000 - 190,000; Full time

Job summary

Flywheel is seeking a leadership-focused professional to join our Directors team, driving client relationships, retention, and growth across digital commerce initiatives. You will work with executive-level clients, shape commerce strategy, and develop internal capabilities for scalable impact.

The role emphasizes cross-functional leadership, strong communication, and a proactive approach to expanding Flywheel's presence in media and retail spaces.

Qualifications

• 8+ years of eCommerce experience across Digital Commerce retailers & intermediaries.
• Expertise in the fundamentals of Commerce (search, display, video, content, promotion, etc.).
• Proven ability to present and influence at Executive level.
• Team management experience with mentoring and coaching.

Responsibilities

• Build and maintain strong client executive relationships to foster long term partnerships and referrals.
• Oversee multiple client teams and ensure performance against client goals.
• Identify opportunities to grow revenue with existing clients in line with growth objectives.
• Oversee and implement Flywheel Digital strategy for scalable growth.
• Act as a brand ambassador internally and externally through business development and events.
• Ensure team has training and resources for ongoing professional development.
• Maintain team morale in a hybrid work environment.
• Improve team operating efficiency while balancing work/life balance.
• Contribute to hiring, team structuring, and account resourcing decisions.
• Travel required as needed by client needs.

Skills

eCommerce experience

Commerce fundamentals

Executive presentation

Team management

Communication

Analytical skills

Adaptability

Proactivity

Industry leadership

Job description

Flywheel is seeking a leadership-focused professional to join our Directors team, driving client relationships, retention, and growth across digital commerce initiatives. You will work with executive-level clients, shape commerce strategy, and develop internal capabilities for scalable impact.

The role emphasizes cross-functional leadership, strong communication, and a proactive approach to expanding Flywheel's presence in media and retail spaces.