Director, Customer Success & Exec Partnerships

Salesforce, Inc.; Chicago (IL); Hybrid; USD 171,000 - 298,000; Full time

Job summary

Salesforce, Inc. is seeking a Director-level Customer Success Managerto partner with senior leadership and drive strategic alignment across Slack-related initiatives.

You will prep executives, coordinate across account teams and product groups, and ensure timely delivery of critical engagements. You will influence decision-making with data-driven insights, craft concise briefs, and maintain strong relationships with VP-level stakeholders while guiding the team through complex, fast-paced

Qualifications

• 7+ years in SaaS operations or CS/support strategy.
• Credibility with VPs and above; data-driven decisions.
• Excellent writing and executive-ready briefs.
• Ability to translate complex topics into concise updates.

Responsibilities

• Coordinate with leadership to prep customer and executive engagements.
• Align cross-functional teams on priorities, roles and milestones.
• Prepare briefs, slides and agendas for executive meetings.
• Manage internal communications and follow-ups across teams.
• Support ongoing strategic reviews and health metrics.

Skills

Business operations

CS/Support strategy

Program management

Tools

Google Workspace

Slack

AI tools

Job description

Salesforce, Inc. is seeking a Director-level Customer Success Managerto partner with senior leadership and drive strategic alignment across Slack-related initiatives.

You will prep executives, coordinate across account teams and product groups, and ensure timely delivery of critical engagements. You will influence decision-making with data-driven insights, craft concise briefs, and maintain strong relationships with VP-level stakeholders while guiding the team through complex, fast-paced