Enterprise Customer Success Director: ROI & Strategy

Leadout Capital; Texas; On-site; USD 180,000 - 240,000; Full time

Job summary

Salesforce in Texas is seeking a Customer Success Manager, Director to act as a Strategic Value Partner for our most complex enterprise accounts. You will drive holistic success strategies, quantify ROI, and engage executives to align Salesforce capabilities with long‑term business goals.

You will lead cross-functional programs, manage risk and incidents, and mentor teams while guiding AI-enabled workflows in a high-visibility role.

Qualifications

• 7+ years in Customer Success or strategic leadership with enterprise clients.
• Proven ability to influence executives and translate concepts to business terms.
• 6+ years with Sales Cloud deployments and knowledge of Revenue Cloud/CPQ/Analytics.
• 6+ years with Service Cloud deployments and contact center modernization.

Responsibilities

• Executive & ROI Engagement: deliver strategic success roadmaps and quantify ROI.
• Lead cross-functional programs across matrixed teams to solve enterprise challenges.
• Address risk and incidents; govern AI adoption and digital coworker use.
• Mentor account teams and guide executives on Salesforce's innovation cycle.

Skills

Executive communication

Cross-functional leadership

SaaS expertise

Strategic ROI modelling

Enterprise CS/SAAS

Tools

Sales Cloud

Service Cloud

Revenue Cloud

Tableau

Einstein Analytics

Job description

Salesforce in Texas is seeking a Customer Success Manager, Director to act as a Strategic Value Partner for our most complex enterprise accounts. You will drive holistic success strategies, quantify ROI, and engage executives to align Salesforce capabilities with long‑term business goals.

You will lead cross-functional programs, manage risk and incidents, and mentor teams while guiding AI-enabled workflows in a high-visibility role.