Director, Customer Solutions & Growth Strategy

Radancy; Massachusetts; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical + dental + vision

401(k) with company match

Unlimited PTO

World-class training

Job summary

Radancy is seeking a Director, Customer Solutions to oversee project portfolios and key stakeholder relationships, while shaping strategy and success metrics across customer programs. You will lead customer success teams, synthesize data-driven insights, and drive adoption of the Radancy Talent Acquisition Cloud within client organizations.

You have 7+ years in delivering complex software solutions, with SaaS and HR-tech experience, and a proven track record of leadership, collaboration, and

Qualifications

• Develop talent acquisition strategies with measurable goals and data-driven insights.
• Forge strong customer relationships and act as trusted advisor/extension of the customer team.
• 7+ years in developing and presenting complex software solutions, SaaS focus.

Responsibilities

• Oversee a portfolio of projects and manage key stakeholder relationships.
• Develop strategies, success metrics, and lead teams to deliver exceptional service.
• Understand customers' business, industry, competitors, and target audiences.
• Tell cohesive stories from usage reports and performance data to support KPIs.
• Identify upsell/cross-sell opportunities within Radancy Talent Acquisition Cloud.

Skills

Talent acquisition strategy

Customer relationships

SaaS leadership

Data-driven storytelling

Solution presentation

Analytical thinking

Job description

Radancy is seeking a Director, Customer Solutions to oversee project portfolios and key stakeholder relationships, while shaping strategy and success metrics across customer programs. You will lead customer success teams, synthesize data-driven insights, and drive adoption of the Radancy Talent Acquisition Cloud within client organizations.

You have 7+ years in delivering complex software solutions, with SaaS and HR-tech experience, and a proven track record of leadership, collaboration, and