Customer Success Manager

Radancy; Georgia; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Competitive 401(k) with employer match

Unlimited flexible time off

World-class training

Job summary

Radancy is seeking a Customer Success Manager to act as the primary liaison for assigned customers, ensuring long-term relationships and successful platform adoption. You will coordinate with Success and Delivery teams to drive outcomes, upsell opportunities, and data-driven improvements.

The role emphasizes strong communication, strategic thinking, and cross-functional collaboration in a SaaS environment, with Atlanta office-based work and a 3-day in-office requirement.

Qualifications

• 4+ years in a customer-facing role (CS, AM, or Professional Services).
• Strong communication, presentation and interpersonal skills.
• Proven ability to manage and prioritize multiple tasks and projects.
• Strong problem-solving and analytical skills.
• Bachelor's degree in business, marketing or a related field preferred.
• Experience with SaaS products and professional services highly valued.

Responsibilities

• Serve as the main contact for assigned customers and build long-term relationships.
• Identify opportunities to expand platform usage and upsell opportunities.
• Understand customer goals and KPIs to guide platform strategies.
• Address potential issues and manage multiple workstreams.
• Lead customer meetings with Success and Delivery teams.
• Educate customers on platform updates and training.
• Monitor adoption and engagement of Radancy products.
• Mentor Customer Success Representatives and collaborate with cross-functional teams.

Skills

Communication

Presentation

Interpersonal skills

Task prioritization

Problem solving

Analytical thinking

Education

Bachelor's degree in business/marketing or related field

Tools

SaaS platforms

Job description

Overview

Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology, data-driven insights, and world-class candidate experiences. Our platform enables organizations to streamline hiring, strengthen employer branding, and drive measurable recruitment outcomes at scale.

What does a great Customer Success Manager do?

• Act as principal point of contact for assigned customers, responsible for helping to build long-term relationships, anticipating their needs and working with your supporting teams to coordinate efforts aimed at solving those need
• Identify opportunities to expand platform usage and uncover upsell/cross-sell opportunities, effectively communicating the value of the Radancy Talent Acquisition Cloud to customers
• Acquire a strong understanding of how to achieve customer hiring goals and activate their employer brand through Radancy’s data-driven platform and programmatic adtech components
• Proactively identify and address potential customer issues and concerns, while managing multiple workstreams
• Understand customer goals and KPIs in support of the development and measurement of platform strategies and effectively communicate to cross-functional teams
• Analyze data to extract insights to inform actionable changes that will accelerate performance
• Lead customer meetings, working with the Customer Success and Delivery teams to coordinate the agenda and presentation materials
• Educate and inform customers on platform updates and training
• Monitor and report on customer engagement and adoption of Radancy products
• Mentor Customer Success Representatives and participate in exercises aimed at connecting and educating cross functional team members throughout Radancy

Qualifications

• 4+ years of experience in a customer-facing role, such in Customer Success, Account Management or Professional Services
• Strong communication, presentation and interpersonal skills
• Proven ability to manage and prioritize multiple tasks and projects
• Strong problem-solving and analytical skills
• Bachelor's degree in business, marketing or a related field preferred
• Experience with SaaS products and professional services highly valued

Company Values:

At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what's new and next while valuing every voice on our team. Together, we're shaping the future and leading the industry forward.
• Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.
• Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
• Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.

Location:

This role is in our Atlanta Office, with a requirement of 3 days in the office.

Our Benefits:

• Comprehensive medical coverage, with dental, vision and life insurance
• Competitive 401(k) plan with employer matching
• Unlimited flexible time off (FTO)
• World-class training that keeps you at the forefront of innovation

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at [e-mail], and we will work with you to meet your needs.