Director, Customer Solutions

Radancy; Waltham (MA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Competitive 401(k) plan

Unlimited flexible time off

World-class training

Job summary

Radancy seeks a Director, Customer Solutions to oversee a portfolio of projects, manage key US stakeholder relationships, and work with customers to define and distill their goals. You will develop strategies to support those goals, create success metrics, and lead customer success teams to execute exceptional service delivery, driving measurable outcomes.

You’ll acquire a deep understanding of your customers’ business, including in-depth knowledge of industry segments, competitor behaviors and

Qualifications

• Expertise in developing talent acquisition strategies with measurable goals and objectives aimed at producing data-driven insights to demonstrate Radancy’s value.
• Ability to forge strong customer relationships that result in you being viewed as not only a trusted advisor but an extension of your customer’s team.
• 7+ years of experience developing and presenting complex, custom software solutions.
• Experience with SaaS products required; experience with HR technology highly valued.
• Demonstrated track record of leadership, coaching and inspiring a team.
• Deep understanding of software platforms, tools, technologies, trends and a passion for innovation.
• Strong analytical skills, excellent presentation skills, and the ability to convey complex solutions to a customer.

Responsibilities

• Oversee a portfolio of projects, manage key UPS US stakeholder relationships, and work with customers to define and distill their goals
• Develops strategies to support those goals, create success metrics, and lead customer success teams to execute exceptional service delivery
• Acquire a deep understanding of your customers’ business, including in-depth knowledge of industry segment, competitor behaviors and target audiences
• Combine internal usage reports and performance data to tell a cohesive, insightful story that supports your customers’ established KPIs
• Ensure the Radancy Talent Acquisition Cloud is a productive and vital part of customer strategies and identify and act upon upsell/cross-sell opportunities
• Plan toward a budget with effective measurements to meet customer goals
• Own customer presentations and coordinate agendas aimed at efficient and productive meetings
• Mentor Customer Success Representatives and Managers, developing their skills and knowledge to help them expand connections across Radancy departments and offices
• Advocate for your customers to ensure our delivery and support teams are working together to prevent or resolve support issues as needed
• Possess a strong understanding of a data-driven platform and programmatic adtech components, and how to connect those to your customers’ hiring needs

Skills

Talent acquisition strategy

Customer relationships

Leadership

SaaS experience

HR technology

Data-driven analysis

Presentation skills

Job description

Overview

Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology, data-driven insights, and world-class candidate experiences. Our platform enables organizations to streamline hiring, strengthen employer branding, and drive measurable recruitment outcomes at scale.

What does a great Director, Customer Solutions do?

• Oversee a portfolio of projects, manage key UPS US stakeholder relationships, and work with customers to define and distill their goals
• Develops strategies to support those goals, create success metrics, and lead customer success teams to execute exceptional service delivery
• Acquire a deep understanding of your customers’ business, including in-depth knowledge of industry segment, competitor behaviors and target audiences
• Combine internal usage reports and performance data to tell a cohesive, insightful story that supports your customers’ established KPIs
• Ensure the Radancy Talent Acquisition Cloud is a productive and vital part of customer strategies and identify and act upon upsell/cross-sell opportunities
• Plan toward a budget with effective measurements to meet customer goals
• Own customer presentations and coordinate agendas aimed at efficient and productive meetings
• Mentor Customer Success Representatives and Managers, developing their skills and knowledge to help them expand connections across Radancy departments and offices
• Advocate for your customers to ensure our delivery and support teams are working together to prevent or resolve support issues as needed
• Possess a strong understanding of a data-driven platform and programmatic adtech components, and how to connect those to your customers’ hiring needs

Qualifications

• Expertise in developing talent acquisition strategies with measurable goals and objectives aimed at producing data-driven insights to demonstrate Radancy’s value
• Ability to forge strong customer relationships that result in you being viewed as not only a trusted advisor but an extension of your customer’s team
• 7+ years of experience developing and presenting complex, custom software solutions
• Experience with SaaS products required; experience with HR technology highly valued
• Demonstrated track record of leadership, coaching and inspiring a team
• Deep understanding of software platforms, tools, technologies, trends and a passion for innovation
• Strong analytical skills, excellent presentation skills, and the ability to convey complex solutions to a customer

Company Values:

At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative SpiritInnovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.

• Rewarding ImpactWork that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.

• Performance DrivenSuccess drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.

• Supportive TeamsCollaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.

Our Benefits:

At Radancy, we’re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include:

• Comprehensive medical coverage, with dental, vision and life insurance

• Competitive 401(k) plan with employer matching

• Unlimited flexible time off (FTO)

• World-class training that keeps you at the forefront of innovation

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at [e-mail], and we will work with you to meet your needs.