Customer Success Manager

Radancy; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) plan with employer matching

Unlimited flexible time off

World-class training

Job summary

Radancy is seeking a Customer Success Manager to act as the primary contact for assigned customers, building lasting relationships and coordinating cross-functional teams.

You will drive adoption, identify expansion opportunities, and align customer goals with Radancy’s AI-powered Talent Acquisition Cloud. This role sits in Atlanta with a 3-day in-office requirement.

Qualifications

• 4+ years of experience in a customer-facing role
• Strong communication, presentation and interpersonal skills
• Proven ability to manage and prioritize multiple tasks and projects
• Strong problem-solving and analytical skills
• Bachelor's degree in business, marketing or a related field preferred
• Experience with SaaS products and professional services highly valued

Responsibilities

• Act as principal point of contact for assigned customers, responsible for helping to build long-term relationships, anticipating their needs and coordinating efforts with supporting teams.
• Identify opportunities to expand platform usage and upsell/cross-sell opportunities, communicating value of the Radancy Talent Acquisition Cloud.
• Acquire understanding of how to achieve customer hiring goals and activate employer brand through Radancy platform.
• Proactively identify and address potential customer issues and concerns, while managing multiple workstreams.
• Understand customer goals and KPIs to support platform strategies and communicate to cross-functional teams.
• Analyze data to extract insights informing actionable changes to accelerate performance.
• Lead customer meetings with Customer Success and Delivery teams to coordinate agenda and materials.
• Educate and inform customers on platform updates and training.
• Monitor and report on customer engagement and adoption of Radancy products.
• Mentor Customer Success Representatives and educate cross-functional teams.

Skills

Communication skills

Presentation skills

Interpersonal skills

Task management

Problem solving

Analytical skills

SaaS experience

Education

Bachelor's degree in business or marketing

Job description

Overview

Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology, data-driven insights, and world-class candidate experiences. Our platform enables organizations to streamline hiring, strengthen employer branding, and drive measurable recruitment outcomes at scale.

What does a great Customer Success Manager do?

• Act as principal point of contact for assigned customers, responsible for helping to build long-term relationships, anticipating their needs and working with your supporting teams to coordinate efforts aimed at solving those need
• Identify opportunities to expand platform usage and uncover upsell/cross-sell opportunities, effectively communicating the value of the Radancy Talent Acquisition Cloud to customers
• Acquire a strong understanding of how to achieve customer hiring goals and activate their employer brand through Radancy’s data-driven platform and programmatic adtech components
• Proactively identify and address potential customer issues and concerns, while managing multiple workstreams
• Understand customer goals and KPIs in support of the development and measurement of platform strategies and effectively communicate to cross-functional teams
• Analyze data to extract insights to inform actionable changes that will accelerate performance
• Lead customer meetings, working with the Customer Success and Delivery teams to coordinate the agenda and presentation materials
• Educate and inform customers on platform updates and training
• Monitor and report on customer engagement and adoption of Radancy products
• Mentor Customer Success Representatives and participate in exercises aimed at connecting and educating cross functional team members throughout Radancy

Qualifications

• 4+ years of experience in a customer-facing role, such in Customer Success, Account Management or Professional Services
• Strong communication, presentation and interpersonal skills
• Proven ability to manage and prioritize multiple tasks and projects
• Strong problem-solving and analytical skills
• Bachelor's degree in business, marketing or a related field preferred
• Experience with SaaS products and professional services highly valued

Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative SpiritInnovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.
• Rewarding ImpactWork that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.
• Performance DrivenSuccess drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
• Supportive TeamsCollaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.

Location:

This role is in our Atlanta Office, with a requirement of 3 days in the office.

Our Benefits:

At Radancy, we’re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include:

• Comprehensive medical coverage, with dental, vision and life insurance
• Competitive 401(k) plan with employer matching
• Unlimited flexible time off (FTO)
• World-class training that keeps you at the forefront of innovation

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at [e-mail], and we will work with you to meet your needs.