Director, Customer Fulfillment & Insights (Remote Europe)

Gartner; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

Gartner is seeking a Director within the BTI group to lead the creation of must-have insights and strategy for a global client base. You will guide cross-functional teams, develop innovative content, and present findings to executives and clients.

You will drive customer Fulfillment strategy, collaborate with analysts, and shape the research agenda while traveling up to 25% to meet clients and speak at events. Strong leadership and communication skills are essential for success.

Qualifications

• Bachelor’s degree or equivalent experience; Graduate degree preferred.
• 10+ years of relevant experience in Supply Chain with broad expertise in customer fulfillment, collaboration, experience, order to cash and related technologies.
• Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond to questions.
• Proven ability to interact with executives and stakeholders and to travel up to 25% where applicable.

Responsibilities

• Develop insights and provocative content for Gartner clients.
• Create and deliver high-value presentation materials for Gartner events and client briefings.
• Provide sales support by acting as voice of the market to help Insights teams engage with clients.
• Research, analyze and predict market trends to deliver actionable guidance on client fulfillment strategies.

Skills

Thought leadership

Executive presence

Analytical skills

Written and verbal proficiency

Presentation skills

Client engagement

Travel readiness

Education

Bachelor’s degree or equivalent experience; Graduate degree preferred

Job description

Gartner is seeking a Director within the BTI group to lead the creation of must-have insights and strategy for a global client base. You will guide cross-functional teams, develop innovative content, and present findings to executives and clients.

You will drive customer Fulfillment strategy, collaborate with analysts, and shape the research agenda while traveling up to 25% to meet clients and speak at events. Strong leadership and communication skills are essential for success.