Director, Customer Fulfillment & Insights (Remote Europe)

Gartner Inc.; United States; Hybrid; USD 120,000 - 210,000; Full time

Job summary

Gartner Inc. is seeking a Director within the Business and Technology Insights (BTI) group to lead thought leadership and client insights in supply chain and order-to-cash areas.

This role involves transforming data into provocative, actionable guidance and engaging with clients through meetings, events, and briefings. You will collaborate with Gartner analysts and cross-functional teams to advance a research agenda, mentor junior staff, and travel up to 25% to meet clients and speak at industry

Qualifications

• Bachelor's degree or equivalent experience; graduate degree preferred.
• 10+ years of relevant experience in Supply Chain with customer fulfillment focus.
• Ability to interact with executives and stakeholders at all levels.
• Strong written and verbal communication, analytical and presentation skills.

Responsibilities

• Lead cross-functional teams to deliver Gartner BTI insights.
• Develop must-have insights content and thought leadership.
• Provide actionable client guidance to drive strategy and outcomes.
• Create high-value presentations for events and client briefings.
• Support sales with market voice to grow client engagements.

Skills

Supply chain leadership

Customer fulfillment

Analytical thinking

Executive presence

Education

Bachelor's degree or higher

Tools

Order to cash systems

Research and writing

Job description

Gartner Inc. is seeking a Director within the Business and Technology Insights (BTI) group to lead thought leadership and client insights in supply chain and order-to-cash areas.

This role involves transforming data into provocative, actionable guidance and engaging with clients through meetings, events, and briefings. You will collaborate with Gartner analysts and cross-functional teams to advance a research agenda, mentor junior staff, and travel up to 25% to meet clients and speak at industry