Director, Commercial Lines - Remote Operations Lead

Insurance Office of America; Colorado Springs (CO); On-site; USD 125,000 - 150,000; Full time

Job summary

Insurance Office of America is seeking a Director, Commercial Lines to lead national Commercial Property & Casualty operations. The role partners with divisional leadership to standardize workflows, optimize processes, and support growth across the organization.

A strong focus on stakeholder engagement and change leadership will drive performance and client service excellence. The position allows fully remote work while aligning with Central Time Zone hours; on-site presence may occasionally be

Qualifications

• Active Property & Casualty license required.
• CPCU and/or CIC designation strongly preferred.
• 5–7+ years of Commercial Lines operational leadership in a large brokerage or agency.
• Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization.
• Experience with workflow standardization, operational excellence, and continuous improvement initiatives.
• Experience in merger/acquisition integration initiatives.
• Excellent communication, stakeholder management and change leadership skills.

Responsibilities

• Develop and execute Commercial Lines operations initiatives with senior leadership.
• Identify operational challenges and implement scalable solutions.
• Standardize workflows and promote best practices across the organization.
• Lead process improvement to boost productivity and client outcomes.
• Analyze staffing and capacity to support growth and efficiency.
• Support M&A integration through operational assessments and planning.
• Provide guidance on agency operations, workflows, and systems.

Skills

Leadership

Operational excellence

Strategic thinking

Stakeholder management

Change leadership

Analytical thinking

Communication skills

Education

Active Property & Casualty License

CPCU designation

CIC designation

Tools

EPIC experience

Job description

Insurance Office of America is seeking a Director, Commercial Lines to lead national Commercial Property & Casualty operations. The role partners with divisional leadership to standardize workflows, optimize processes, and support growth across the organization.

A strong focus on stakeholder engagement and change leadership will drive performance and client service excellence. The position allows fully remote work while aligning with Central Time Zone hours; on-site presence may occasionally be