Global Head, Cloud Security Customer Success

CrowdStrike; United States; Remote; USD 155,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation

Wellness programs

Generous vacation

Parental leave

Professional development

Employee networks

Office culture

Great Place to Work

Job summary

CrowdStrike is seeking a Senior leader to build and scale the global Customer Success organization for Falcon Cloud Security. You will own the CS strategy, operating model, and executive sponsorship for strategic accounts, driving retention, product adoption, and renewal outcomes across multi-cloud environments.

You will coach leaders, collaborate across Sales, Product, and Engineering, and ensure successful transformations with AI-driven insights and automation.

Qualifications

• Significant people leadership experience in Customer Success, Technical Account Management, or Support.
• Proven track record owning retention, adoption, and expansion outcomes for a SaaS/security portfolio at scale.
• Demonstrated ability to build organizations and operating models in a high-growth environment.
• Executive communication skills from practitioner to C-suite.
• Ability to forecast, budget, and manage plans.
• Experience partnering with Sales, Product, and Engineering.

Responsibilities

• Build, scale, and lead a global Customer Success organization for Falcon Cloud Security.
• Own CS strategy, operating model, segmentation, and engagement motions.
• Drive gross/ net retention, adoption, time-to-value, and renewal outcomes.
• Coach leaders, create career paths, enablement and succession plans.
• Serve as executive sponsor for strategic accounts with CISOs and cloud owners.
• Collaborate with Support, Engineering, Product to resolve issues and root causes.
• Lead risk management and renewals portfolio-wide.
• Partner with Sales on planning, forecasting, and joint growth execution.
• Influence roadmap priorities with Product and Engineering using field data.
• Forecast headcount, budgets, tooling, and resources for CS strategy.

Skills

Leadership experience

Retention & expansion outcomes

SaaS/security portfolio

Executive presence

AI technologies

Cross-functional collaboration

Cloud platforms familiarity

Problem solving

Strategic thinking

Travel willingness (up to 25%)

Education

Bachelor's degree in Computer Science or related field

Tools

Kubernetes

CNAPP

CSPM

CWPP

CIEM

DSPM

Job description

CrowdStrike is seeking a Senior leader to build and scale the global Customer Success organization for Falcon Cloud Security. You will own the CS strategy, operating model, and executive sponsorship for strategic accounts, driving retention, product adoption, and renewal outcomes across multi-cloud environments.

You will coach leaders, collaborate across Sales, Product, and Engineering, and ensure successful transformations with AI-driven insights and automation.