Director, Customer Success - Falcon Cloud Security (Remote)

CrowdStrike; United States; Remote; USD 155,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation

Wellness programs

Generous vacation

Parental leave

Professional development

Employee networks

Office culture

Great Place to Work

Job summary

CrowdStrike is seeking a Senior leader to build and scale the global Customer Success organization for Falcon Cloud Security. You will own the CS strategy, operating model, and executive sponsorship for strategic accounts, driving retention, product adoption, and renewal outcomes across multi-cloud environments.

You will coach leaders, collaborate across Sales, Product, and Engineering, and ensure successful transformations with AI-driven insights and automation.

Qualifications

• Significant people leadership experience in Customer Success, Technical Account Management, or Support.
• Proven track record owning retention, adoption, and expansion outcomes for a SaaS/security portfolio at scale.
• Demonstrated ability to build organizations and operating models in a high-growth environment.
• Executive communication skills from practitioner to C-suite.
• Ability to forecast, budget, and manage plans.
• Experience partnering with Sales, Product, and Engineering.

Responsibilities

• Build, scale, and lead a global Customer Success organization for Falcon Cloud Security.
• Own CS strategy, operating model, segmentation, and engagement motions.
• Drive gross/ net retention, adoption, time-to-value, and renewal outcomes.
• Coach leaders, create career paths, enablement and succession plans.
• Serve as executive sponsor for strategic accounts with CISOs and cloud owners.
• Collaborate with Support, Engineering, Product to resolve issues and root causes.
• Lead risk management and renewals portfolio-wide.
• Partner with Sales on planning, forecasting, and joint growth execution.
• Influence roadmap priorities with Product and Engineering using field data.
• Forecast headcount, budgets, tooling, and resources for CS strategy.

Skills

Leadership experience

Retention & expansion outcomes

SaaS/security portfolio

Executive presence

AI technologies

Cross-functional collaboration

Cloud platforms familiarity

Problem solving

Strategic thinking

Travel willingness (up to 25%)

Education

Bachelor's degree in Computer Science or related field

Tools

Kubernetes

CNAPP

CSPM

CWPP

CIEM

DSPM

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About The Role:

CrowdStrike Falcon Cloud Security delivers the industry's most complete cloud-native application protection platform (CNAPP), unifying agent-based and agentless protection across CSPM, CIEM, CWPP, ASPM, DSPM, and container/Kubernetes security. We're securing the world's most demanding multi-cloud environments - and we've built a curious, driven, passionate team that together defines how we'll achieve our vision.

What You'll Do:

• Build, scale, and lead a global (or regional) Customer Success organization for Falcon Cloud Security, including hiring, developing, and retaining front-line managers and senior individual contributors
• Own the Cloud Security customer success strategy, operating model, and coverage model; define the segmentation, engagement motions, and playbooks that scale with the business
• Own and drive key business outcomes including gross/net retention, product adoption and consumption, time-to-value, CSAT/NPS, and expansion pipeline contributed
• Develop and grow leaders — act as a coach and mentor to managers, and build career paths, enablement, and succession plans across the organization
• Serve as a senior executive sponsor for strategic accounts, engaging CISOs, cloud platform owners, and other executive stakeholders on security outcomes and cloud transformation initiatives
• Own executive-level escalation management, ensuring cross-functional mobilization across Support, Engineering, Product, and Services through to resolution and root-cause remediation
• Establish and manage a portfolio-wide risk management practice: identify at-risk customers early, direct the development of success and remediation plans, and ensure successful renewals
• Partner with Sales leadership on territory and account planning, forecasting, QBRs, and joint execution against a shared vision for growth
• Partner with Product Management and Engineering leadership as the voice of the customer, influencing roadmap priorities based on aggregated field insight and adoption data
• Forecast and secure headcount, budget, tooling, and resources required to support the Cloud Security customer success strategy
• Define and report on operational metrics and business reviews to senior and executive leadership
• Champion continuous improvement and automation — reduce manual effort, scale coverage, and improve customer experience through data, tooling, and digital motions
• Ensure the team can act as a technical bridge between CrowdStrike and customers, helping customers understand and operationalize Falcon Cloud Security capabilities across complex, multi-cloud architectures

What You'll Need:

• Significant people leadership experience in Customer Success, Technical Account Management, or Support, including experience managing managers and leading distributed teams
• Proven track record owning retention, adoption, and expansion outcomes for a SaaS or security portfolio at scale
• Bob's Degree in Computer Science or a related field, or equivalent work experience
• Demonstrated ability to build organizations and operating models from the ground up in a high-growth, fast-changing environment
• Strong business acumen with the ability to build and manage a plan, forecast, and budget
• Executive presence — an excellent written and verbal communicator able to engage credibly from practitioner to C-suite
• Strong problem-solving skills with the ability to implement systematic, scalable approaches
• Deep understanding of how technology products and solutions solve business problems, and an aptitude for complex technical architectures
• Demonstrated experience partnering effectively with Sales, Product, and Engineering organizations
• Ability to foster a positive, high-performance work environment
• Ability to work remotely and willingness to travel, up to 25% of the time
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Bonus Points:

• Hands-on familiarity with public cloud platforms (AWS, Azure, GCP) and cloud-native architectures, including Kubernetes and containers
• Experience with CNAPP, CSPM, CWPP, CIEM, DSPM, or DevSecOps tooling and workflows
• Experience supporting customers through cloud migration or cloud security program maturity initiatives
• Relevant cloud or security certifications (e.g., AWS/Azure/GCP, CCSP, CKA)

Benefits Of Working At CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions— including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs— on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [e-mail] for further assistance.

Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $155,000 - $240,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

Expected Close Date of Job Posting is:10-21-2026,