Director, Cloud Operations & Reliability

101 Extreme Networks, Inc.; San Jose (CA); On-site; USD 210,000 - 270,000; Full time

Job summary

Extreme Networks is seeking a senior Cloud Operations leader to drive production cloud services across North America. You will oversee multi-cloud infrastructure (AWS/GCP/Azure), focus on reliability, security, and cost efficiency, and act as the primary escalation point for production incidents.

The role requires coordinating with Support, Development, QA, and other teams, ensuring compliance with ISO/SOC/FedRAMP standards and operational readiness for deployments.

Qualifications

• BS level technical degree required in Computer Science or Engineering.
• 10+ years in a CloudOps/DevOps role and 7+ years in a management role.
• Experience architecting highly available, scalable cloud infrastructure.
• Hands-on experience with AWS or any public cloud (Azure, GCP etc).
• Knowledge of Linux, security, and networking fundamentals.
• Working knowledge of container-based architecture and deployment (Docker, Kubernetes).
• Working knowledge of deployment automation development (Ansible, Terraform, Helm).
• Experience in diagnosing and resolving complex application problems.
• Experience with monitoring tools (Nagios, Kibana, Prometheus).
• Experience with cloud security and compliance implementation.
• Strong sense of personal responsibility and accountability for delivering high quality work.
• Comfortable working within a distributed team located in multiple time zones.

Responsibilities

• Lead Cloud Operations teams across North America, including the U.S. and Canada, ensuring reliable and efficient operations of production cloud services.
• Drive cloud infrastructure implementation and optimization across AWS, GCP, and Azure, with a focus on reliability, scalability, security, performance, and cost efficiency.
• Design and implement secure cloud networking solutions across multi-cloud environments, including connectivity, traffic management, load balancing, and network security.
• Manage and optimize critical middleware and data services, including PostgreSQL, Apache Ignite, Redis, Elasticsearch, Flink, ClickHouse, RabbitMQ, and Kafka.
• Serve as the primary escalation point for production issues, driving timely resolution, root cause analysis, and corrective actions.
• Lead the resolution of customer-reported issues and production incidents in collaboration with Support, Development, QA, and other engineering teams.
• Ensure production cloud environments meet security and compliance requirements, including ISO 27001, ISO 27017, ISO 27701, SOC 2, StateRAMP, and FedRAMP.
• Review new service designs and production deployments to ensure operational readiness, scalability, reliability, security, and compliance before production deployment.
• Analyze service performance and capacity, identify bottlenecks and operational risks, and drive improvement plans.
• Improve service availability, scalability, observability, and operational efficiency through automation, tooling, and process improvements.
• Build and scale the Cloud Operations organization by developing domain experts, strengthening technical capabilities, mentoring engineers, and developing future leaders.
• Foster strong cross-functional and cross-regional collaboration to maintain consistent operational excellence and 24/7 support across global time zones.

Skills

CloudOps/DevOps management

Cross-functional leadership

Attention to detail

Problem-solving

Education

BS in Computer Science or Engineering

Tools

Docker

Kubernetes

Ansible

Terraform

Helm

Nagios

Kibana

Prometheus

PostgreSQL

Elasticsearch

Redis

Ignite

RabbitMQ

Kafka

AWS

Azure

GCP

Job description

Extreme Networks is seeking a senior Cloud Operations leader to drive production cloud services across North America. You will oversee multi-cloud infrastructure (AWS/GCP/Azure), focus on reliability, security, and cost efficiency, and act as the primary escalation point for production incidents.

The role requires coordinating with Support, Development, QA, and other teams, ensuring compliance with ISO/SOC/FedRAMP standards and operational readiness for deployments.