Director, Cloud Operations

Extreme Networks; San Jose (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Extreme Networks in San Jose, CA seeks a seasoned Cloud Operations leader to oversee North America cloud service operations, drive infrastructure implementations across AWS, Azure, and GCP, and act as the primary escalation point for production issues. You will ensure security, compliance, and operational excellence in a global, 24/7 environment.

The role requires 10+ years in CloudOps/DevOps and 7+ years in management, with strong hands-on experience in public clouds, containers, and monitoring

Qualifications

• BS level technical degree required; Computer Science or Engineering background preferred.
• 10+ years of experience in a CloudOps/DevOps role and 7+ years in a management role
• Experience architecting infrastructure for highly available, highly scalable cloud services.
• Hands‑on experience with AWS or any public cloud (Azure, GCP etc).
• Working knowledge of container‑based architecture and deployment (Docker, Kubernetes).
• Experience with monitoring tools (Nagios, Kibana, Prometheus) and cloud security/compliance.

Responsibilities

• Lead Cloud Operations teams across North America, including the U.S. and Canada, ensuring reliable operations of production cloud services.
• Drive cloud infrastructure implementation and optimization across AWS, GCP, and Azure.
• Design secure cloud networking solutions across multi-cloud environments.
• Manage and optimize middleware and data services (PostgreSQL, Redis, Elasticsearch, Kafka, etc).
• Serve as the primary escalation point for production issues and root cause analysis.
• Lead resolution of customer-reported issues in collaboration with Support, Development, QA, and other teams.
• Ensure production environments meet ISO, SOC 2, StateRAMP, and FedRAMP requirements.
• Review new service designs for operational readiness before deployment.
• Analyze service performance, bottlenecks and risk; drive improvement plans.
• Improve availability, observability, and efficiency through automation and tooling.
• Build and scale Cloud Operations by developing experts and leaders.
• Foster cross-functional collaboration for 24/7 support across time zones.

Skills

CloudOps leadership

AWS

Multi-cloud

Security & compliance

Incident management

Education

BS in Computer Science or Engineering

Tools

Docker

Kubernetes

Ansible

Terraform

Helm

Elasticsearch

PostgreSQL

Redis

RabbitMQ

Kafka

Nagios

Kibana

Prometheus

Job description

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

Job Description

What you will do (Job Specific Details on the nature of the job and responsibilities).

Responsibilities

• Lead Cloud Operations teams across North America, including the U.S. and Canada, ensuring reliable and efficient operations of production cloud services.
• Drive cloud infrastructure implementation and optimization across AWS, GCP, and Azure, with a focus on reliability, scalability, security, performance, and cost efficiency.
• Design and implement secure cloud networking solutions across multi-cloud environments, including connectivity, traffic management, load balancing, and network security.
• Manage and optimize critical middleware and data services, including PostgreSQL, Apache Ignite, Redis, Elasticsearch, Flink, ClickHouse, RabbitMQ, and Kafka.
• Serve as the primary escalation point for production issues, driving timely resolution, root cause analysis, and corrective actions.
• Lead the resolution of customer-reported issues and production incidents in close collaboration with Support, Development, QA, and other engineering teams.
• Ensure production cloud environments meet security and compliance requirements, including ISO 27001, ISO 27017, ISO 27701, SOC 2, StateRAMP, and FedRAMP.
• Review new service designs and production deployments to ensure operational readiness, scalability, reliability, security, and compliance before production deployment.
• Analyze service performance and capacity, identify bottlenecks and operational risks, and drive improvement plans.
• Improve service availability, scalability, observability, and operational efficiency through automation, tooling, and process improvements.
• Build and scale the Cloud Operations organization by developing domain experts, strengthening technical capabilities, mentoring engineers, and developing future leaders.
• Foster strong cross-functional and cross-regional collaboration to maintain consistent operational excellence and 24/7 support across global time zones.

Basic Qualifications

• BS level technical degree required; Computer Science or Engineering background preferred.
• 10+ years of experience in a CloudOps/DevOps role and 7+ years of experience in a management role
• An ability to drive to big picture goals while valuing and maintaining a strong attention to detail.
• Experience architecting infrastructure for highly available, highly scalable cloud services.
• Hands‑on experience with AWS or any public cloud (Azure, GCP etc).
• Knowledge of Linux, security, and networking fundamentals.
• Working knowledge of container‑based architecture and deployment (Docker, Kubernetes.)
• Working knowledge of deployment automation development (Ansible, Terraform, Helm).
• Experience in diagnosing and resolving complex application problems.
• Working knowledge of Elasticsearch, PostgreSQL, Redis, Ignite and RabbitMQ.
• Experience with monitoring tools (Nagios, Kibana, Prometheus)
• Experience with cloud security and compliance implementation.
• Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level.
• Comfortable working within a distributed team located in multiple time zones.

Job Description Summary

Extreme’s Cloud Operations team is a group of talented engineers passionate about building and operating highly reliable, scalable, and secure cloud solutions across public, private, and edge cloud environments. We are seeking a strong leader in San Jose to lead cloud service operations in North America, drive cloud infrastructure implementations, serve as the primary point of contact for production issue escalations and resolution, and ensure adherence to security and compliance standards. Extreme Networks is the right place to be — and now is a great time to join us and be part of our continued growth and success. We’re looking for the best and brightest “A” players who are passionate about making a difference while doing what they love.

Qualifications

Basic Requirements and Preferred Qualifications for the job.

BS - Computer and Information Science

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human oversight. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed —or to exercise any applicable privacy rights—please contact us at [e-mail].

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