Global Cloud Operations Director

Extreme Networks; San Jose (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Extreme Networks in San Jose, CA seeks a seasoned Cloud Operations leader to oversee North America cloud service operations, drive infrastructure implementations across AWS, Azure, and GCP, and act as the primary escalation point for production issues. You will ensure security, compliance, and operational excellence in a global, 24/7 environment.

The role requires 10+ years in CloudOps/DevOps and 7+ years in management, with strong hands-on experience in public clouds, containers, and monitoring

Qualifications

• BS level technical degree required; Computer Science or Engineering background preferred.
• 10+ years of experience in a CloudOps/DevOps role and 7+ years in a management role
• Experience architecting infrastructure for highly available, highly scalable cloud services.
• Hands‑on experience with AWS or any public cloud (Azure, GCP etc).
• Working knowledge of container‑based architecture and deployment (Docker, Kubernetes).
• Experience with monitoring tools (Nagios, Kibana, Prometheus) and cloud security/compliance.

Responsibilities

• Lead Cloud Operations teams across North America, including the U.S. and Canada, ensuring reliable operations of production cloud services.
• Drive cloud infrastructure implementation and optimization across AWS, GCP, and Azure.
• Design secure cloud networking solutions across multi-cloud environments.
• Manage and optimize middleware and data services (PostgreSQL, Redis, Elasticsearch, Kafka, etc).
• Serve as the primary escalation point for production issues and root cause analysis.
• Lead resolution of customer-reported issues in collaboration with Support, Development, QA, and other teams.
• Ensure production environments meet ISO, SOC 2, StateRAMP, and FedRAMP requirements.
• Review new service designs for operational readiness before deployment.
• Analyze service performance, bottlenecks and risk; drive improvement plans.
• Improve availability, observability, and efficiency through automation and tooling.
• Build and scale Cloud Operations by developing experts and leaders.
• Foster cross-functional collaboration for 24/7 support across time zones.

Skills

CloudOps leadership

AWS

Multi-cloud

Security & compliance

Incident management

Education

BS in Computer Science or Engineering

Tools

Docker

Kubernetes

Ansible

Terraform

Helm

Elasticsearch

PostgreSQL

Redis

RabbitMQ

Kafka

Nagios

Kibana

Prometheus

Job description

Extreme Networks in San Jose, CA seeks a seasoned Cloud Operations leader to oversee North America cloud service operations, drive infrastructure implementations across AWS, Azure, and GCP, and act as the primary escalation point for production issues. You will ensure security, compliance, and operational excellence in a global, 24/7 environment.

The role requires 10+ years in CloudOps/DevOps and 7+ years in management, with strong hands-on experience in public clouds, containers, and monitoring