Director, Client Service & Retention

Arthur J. Gallagher & Co.; City of Batavia (NY); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

People-first culture

Global reach with local impact

Job summary

Arthur J. Gallagher & Co. in New York seeks a Client Service Director to lead a team delivering exceptional service and operational excellence. You will mentor staff, align strategies with regional goals, and focus on client satisfaction while supporting revenue retention.

The role requires strong leadership, a track record in client service/claims, and a license in Property & Casualty Insurance. This is a high-impact, on-site leadership position with a focus on collaboration and results.

Qualifications

• Bachelor's degree or equivalent plus 6+ years in client service/claims management.
• Minimum 4+ years supervisory experience.
• Property and Casualty Insurance License preferred.

Responsibilities

• Lead a team of Client Service professionals and managers to deliver high-quality service.
• Drive client retention, support sales initiatives, and resolve complex client issues.
• Develop talent and implement strategies to improve productivity and service delivery.
• Collaborate with Branch Manager and Client Service Leader on goals and strategy.
• Identify opportunities to improve client retention and satisfaction.

Skills

Leadership

Communication

Interpersonal skills

Planning

Problem solving

Collaboration

Education

Bachelor's degree

High School degree/GED

Property and Casualty Insurance License

Job description

Arthur J. Gallagher & Co. in New York seeks a Client Service Director to lead a team delivering exceptional service and operational excellence. You will mentor staff, align strategies with regional goals, and focus on client satisfaction while supporting revenue retention.

The role requires strong leadership, a track record in client service/claims, and a license in Property & Casualty Insurance. This is a high-impact, on-site leadership position with a focus on collaboration and results.