Client Service Director — Growth & Excellence

Arthur J. Gallagher & Co.; Glendale (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Arthur J. Gallagher & Co. seeks a Client Service Director in Los Angeles to lead a high-performing client service team and drive outcomes for internal and external clients.

You will partner with regional leaders to align service goals with branch strategy and ensure exceptional client experiences. You will coach supervisors and managers, oversee compliance, and shape workflows and staffing to support renewals, onboarding and growth across the region.

Responsibilities

• Provides direct leadership to multiple client service teams, including staff supervision and goal evaluation.
• Coaches and mentors the client service team, including Client Service Supervisors.
• Oversees branch BOSS Compliance in collaboration with the Branch Operations leader.
• Supports workload balancing with CSO benchmarks to maintain appropriate staffing levels.
• Develops workflows and service models to support renewal and onboarding for clients.
• Recruits, hires, and trains new team members.
• Manages branch-level performance reviews, goal setting and progress tracking.

Job description

Arthur J. Gallagher & Co. seeks a Client Service Director in Los Angeles to lead a high-performing client service team and drive outcomes for internal and external clients.

You will partner with regional leaders to align service goals with branch strategy and ensure exceptional client experiences. You will coach supervisors and managers, oversee compliance, and shape workflows and staffing to support renewals, onboarding and growth across the region.