Director of Client Service Operations

NorthPoint Search Group; Atlanta (GA); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

15% Bonus Opportunity

Excellent Benefits Package

Job summary

NorthPoint Search Group is seeking a Director of Client Service Operations in Atlanta, GA to drive operational excellence across multiple divisions. This role focuses on fostering a cohesive employee experience while leveraging analytics and technology for improvement.

The ideal candidate will bring 12–15 years of operations leadership experience and a strong background in talent development. A robust compensation package, including a base salary of $110K-$145K and 15% bonus opportunity, is offered.

Qualifications

• 12–15 years of operations leadership experience.
• Experience managing leaders of leaders.
• Excellent analytical and technical skills.

Responsibilities

• Develop and mentor service team leaders.
• Partner with executive leadership on strategic initiatives.
• Oversee operational reporting and performance analytics.
• Ensure delivery of a consistent, high-quality client experience.

Skills

Operations leadership

Analytics and reporting

Talent development

Communication skills

CRM systems

Process improvement

Job description

We are seeking a strategic and inspiring Director of Client Service Operations to drive operational excellence across two divisions while fostering a cohesive and positive employee experience. This leader will leverage analytics, technology, and process optimization to elevate both the client and team member experience.

To Apply Now - email your resume to [e-mail]

Key Responsibilities

Leadership & Development

• Develop and mentor service team leaders and functional leaders
• Foster a highly engaged and collaborative workforce
• Communicate company vision and align service teams with organizational goals

Operational Leadership

• Partner with executive leadership to implement strategic initiatives
• Establish consistent operating standards across service departments
• Lead operational support functions including:
  • Data analytics
  • Quality control auditing
  • Training
  • Workflow optimization
• Manage service operations vendors and represent the company brand professionally
• Establish and monitor KPIs to drive accuracy, efficiency, and client satisfaction

Analytics & Reporting

• Oversee operational reporting and performance analytics
• Interpret leading and lagging indicators to support decision-making
• Utilize dashboards and reporting tools to generate actionable insights
• Applied Epic experience preferred

Client Experience

• Ensure delivery of a consistent, high-quality client experience
• Maintain strong retention and service excellence metrics
• Balance operational efficiency with a relationship-focused service model

Qualifications

• Alignment with company values
• 12–15 years of operations leadership experience
• Experience managing leaders of leaders
• Strong track record of developing talent and building teams
• Excellent analytical and technical skills
• Experience with CRM systems and workflow tools
• Proven success leading process improvements and systems implementations
• High emotional intelligence and strong communication skills

Compensation & Benefits

• Base Salary: $110K–$145K
• 15% Bonus Opportunity
• Excellent Benefits Package

Please send your resume to [e-mail] for immediate consideration.