Director, Client Programs & Product Growth

Gifthealth; Columbus (OH); On-site; USD 140,000 - 210,000; Full time

Job summary

Gifthealth seeks a Director of Product, Client Success to own how we launch and grow programs for our largest clients. You will lead the Client Success Product team and partner with platform product and engineering to ensure client work advances the platform roadmap.

You will guide a team of PMs, balance scarce resources against committed dates, and clearly explain tradeoffs to clients and leadership while focusing on outcomes and long-term program value.

Qualifications

• 8+ years in product with director-level experience leading a team and owning delivery against external commitments.
• Ability to drive outcomes and explain tradeoffs to clients and leadership.
• Strong data orientation and comfort with analytics to measure program success.
• Experience managing scarce engineering capacity against fixed dates and budgets.

Responsibilities

• Own the product side of launching new client programs on committed dates.
• Own the roadmap for post-launch growth of programs tied to client and business outcomes.
• Maintain close partnership with platform product and engineering to align client work with platform capabilities.
• Trade off capacity across programs and dates, communicating decisions with a clear narrative.

Skills

Product leadership

Executive communication

Program management

Data-driven decision making

Team leadership

Stakeholder management

Job description

Gifthealth seeks a Director of Product, Client Success to own how we launch and grow programs for our largest clients. You will lead the Client Success Product team and partner with platform product and engineering to ensure client work advances the platform roadmap.

You will guide a team of PMs, balance scarce resources against committed dates, and clearly explain tradeoffs to clients and leadership while focusing on outcomes and long-term program value.