Director, White-Glove Client Success & Growth

Leap Health, Inc.; Northern (KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Leap Health, Inc. is seeking a Director of Client Success to lead a team of senior Strategic Client Success Managers and own scalable, white-glove client service as the company grows rapidly.

You will manage executive relationships with employers, TPAs, PBMs, and consultants, and design operating rhythms, playbooks, and escalation paths to ensure superb client outcomes. The role reports to the SVP of Client Operations & Success and requires a proven track record in revenue and retention growth,

Qualifications

• 8+ years in client success or related fields.
• Direct experience with HR, Benefits leaders, TPAs, PBMs.
• Experience in startups or fast-paced environments.
• Relationship-focused leader with executive presence.
• Proven ability to build operating systems for client teams.

Responsibilities

• Lead and develop a senior/ principal Client Success team.
• Design operating rhythms and escalation paths at scale.
• Own executive client relationships and quarterly/annual reviews.
• Partner with Growth teams on renewals and client references.
• Cross-functional collaboration with clinical, operations, product, and support.

Skills

Client success leadership

Healthcare employer relations

Startup experience

Executive presence

Team operating systems

Revenue retention

Client relationships

Job description

Leap Health, Inc. is seeking a Director of Client Success to lead a team of senior Strategic Client Success Managers and own scalable, white-glove client service as the company grows rapidly.

You will manage executive relationships with employers, TPAs, PBMs, and consultants, and design operating rhythms, playbooks, and escalation paths to ensure superb client outcomes. The role reports to the SVP of Client Operations & Success and requires a proven track record in revenue and retention growth,