Director, Client Communications & Engagement

Sedgwick Claims Management Services Ltd; Town of Florida (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Sedgwick is seeking a Director of Client Communications to lead strategy and execution for client newsletters, events, and the client services newsroom. This role sits within the Global Communications team in Marketing and aims to deliver clear, timely information that builds trust and engagement with clients.

The director will capture the voice of the customer across touchpoints, translate insights into content and recommendations, and partner with senior leaders to support client engagement,

Qualifications

• Bachelor's degree in communications, public relations, journalism, English, marketing, business, or related field.
• 10+ years in client, customer, corporate, or marketing communications.
• Experience in insurance, third-party administration, or client-service-intensive industries preferred.
• Experience guiding executives and senior leaders.

Responsibilities

• Lead client communications strategy and ensure messaging is clear and aligned with client needs.
• Translate complex claims and operations information into client-friendly content.
• Own content calendar and production of newsletters and other recurring client communications.
• Develop event content, speaking materials, and post-event communications.
• Collaborate with executives and cross-functional partners to drive client engagement.

Skills

Client communications

Voice of the customer

Marketing acumen

Analytics

Project management

Executive communication

Cross-functional collaboration

Education

Bachelor's degree in Communications

Tools

Microsoft Office

Content management tools

Survey analytics

Job description

Sedgwick is seeking a Director of Client Communications to lead strategy and execution for client newsletters, events, and the client services newsroom. This role sits within the Global Communications team in Marketing and aims to deliver clear, timely information that builds trust and engagement with clients.

The director will capture the voice of the customer across touchpoints, translate insights into content and recommendations, and partner with senior leaders to support client engagement,