Client Services Director - Growth & Solutions Leader

Sedgwick; North Carolina; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible schedule

Referral incentives

Career development

Comprehensive benefits

Job summary

Sedgwick is seeking a Client Service Director with liability and claims experience to lead account management strategies, ensure client retention, and drive revenue growth across jumbo client programs. The role focuses on complex service models, dedicated staff, and cross‑functional collaboration to deliver superior customer service.

The ideal candidate will have extensive operations and client service background, with a track record in managing large accounts, strong leadership, and a

Qualifications

• Bachelor's degree preferred.
• CPCU, AIC and/or ARM or other related designation preferred.

Responsibilities

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
• Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Resolves all major customer service issues.
• Provides support, guidance, leadership and motivation to promote maximum performance.

Skills

Account management

Client service

Leadership

Communication

Education

Bachelor's degree

CPCU

AIC

ARM

Job description

Sedgwick is seeking a Client Service Director with liability and claims experience to lead account management strategies, ensure client retention, and drive revenue growth across jumbo client programs. The role focuses on complex service models, dedicated staff, and cross‑functional collaboration to deliver superior customer service.

The ideal candidate will have extensive operations and client service background, with a track record in managing large accounts, strong leadership, and a