Director, Applications & Technical Service (Bonus Eligible)

Ralliant; Boise (ID); On-site; USD 180,000 - 300,000; Full time

Job summary

Ralliant seeks a transformative leader to unify Applications Support, Field Service and Regional FAEs into a single, scalable organization. The role focuses on strengthening technical selling, expanding regional FAE coverage, and delivering an enhanced customer experience across industrial automation.

You will shape the long-term technical organization, drive cross-functional collaboration, and set KPIs to align field capabilities with strategic account growth and post-sale success.

Qualifications

• 10+ years in industrial automation, process instrumentation, hygienic processing or a closely related technical market.
• Proven leadership of customer-facing application engineering, sales engineering, technical service or similar teams.
• Strong technical-commercial judgment with the ability to connect customer processes and applications to revenue opportunities.
• Experience working with distributors, system integrators, OEMs and end users.
• Track record building teams, improving processes and driving change across functions.
• Strong executive communication, coaching and talent-development skills.
• Comfort operating as a working leader in a transformation environment.

Responsibilities

• Lead and develop the Application Support, Field Service / Technical Service and Regional FAE capabilities under one operating model.
• Hire and build the Regional FAE team, aligned to East, Central and West with a focus on high-value applications.
• Establish engagement handoff models between Account Managers, Regional Sales Leaders, Application Support, FAEs, Field Service, Product and Engineering.
• Build a proactive applications organization to identify customer needs and convert opportunities into specifications or wins.
• Raise the technical capability of the commercial team through coaching, field engagement, and structured training.
• Improve Application Support by establishing qualification, escalation and lead-routing standards and service levels.
• Lead Field Service/Technical Service as post-sale capability focusing on response, resolution, first-time fix and customer satisfaction.
• Create feedback loop from field and application issues into Product, Quality, Operations and Engineering.
• Partner with Regional Sales Leaders on strategic accounts, opportunities and prioritization.
• Define KPIs and cadence for applications and technical services.

Skills

Leadership

Customer-facing

Strategic thinking

Change management

Job description

Ralliant seeks a transformative leader to unify Applications Support, Field Service and Regional FAEs into a single, scalable organization. The role focuses on strengthening technical selling, expanding regional FAE coverage, and delivering an enhanced customer experience across industrial automation.

You will shape the long-term technical organization, drive cross-functional collaboration, and set KPIs to align field capabilities with strategic account growth and post-sale success.