Director, Applications & Technical Service Excellence

Ralliant; Austin (TX); On-site; USD 185,000 - 343,000; Full time

Job summary

Ralliant is seeking an experienced technology and services leader to unify Applications Support, Field Service and Regional FAE capabilities into a single scalable organization. You will align engagement across Account Managers, Sales Leaders, Product and Engineering to drive opportunities and customer outcomes.

The role emphasizes coaching, process improvement, and KPI-driven performance in a transformation environment, with a focus on improving support quality and project conversion across

Qualifications

• Proven leadership of customer-facing application engineering or similar teams.
• Ability to connect customer processes to revenue opportunities.
• Experience with distributors, system integrators, OEMs and end users.
• Track record building teams, improving processes and driving change.
• Executive communication and talent-development skills.
• Comfort leading in a transformation environment.

Responsibilities

• Lead and develop the Application Support, Field Service / Technical Service and Regional FAE capabilities under one operating model.
• Hire and build the Regional FAE team, initially aligned to East, Central and West, with a focus on high-value applications and project conversion.
• Establish clear engagement and handoff models between Account Managers, Regional Sales Leaders, Application Support, FAEs, Field Service, Product and Engineering.
• Build a proactive applications organization that identifies customer process needs, pain points, applications and sockets, then helps convert those opportunities into specifications, trials and wins.
• Raise the technical and application capability of the commercial team through coaching, field engagement, tools and structured training.
• Improve the effectiveness of Application Support by establishing qualification, escalation and lead-routing standards and measurable service levels.
• Lead Field Service / Technical Service as the post-sale technical capability, with focus on response, resolution, first-time fix, recurring issue reduction and customer satisfaction.
• Create a closed feedback loop from field and application issues into Product, Quality, Operations and Engineering.
• Partner with Regional Sales Leaders on strategic and focus accounts, major opportunities, competitive conversions and resource prioritization.
• Define KPIs and operating cadence for applications and technical services, including project influence, conversion, response time, resolution, utilization and customer outcomes.
• Help shape the long-term technical organization and talent strategy as the business scales.

Skills

Leadership

Technical sales

Executive communication

Talent development

Transformation leadership

Job description

Ralliant is seeking an experienced technology and services leader to unify Applications Support, Field Service and Regional FAE capabilities into a single scalable organization. You will align engagement across Account Managers, Sales Leaders, Product and Engineering to drive opportunities and customer outcomes.

The role emphasizes coaching, process improvement, and KPI-driven performance in a transformation environment, with a focus on improving support quality and project conversion across