Director, Applications & Technical Service — Growth Leader

Ralliant; Santa Fe (NM); On-site; USD 185,000 - 343,000; Full time

Job summary

Ralliant seeks a dynamic leader to build and unify a technical organization spanning Applications Support, Field Service, and regional FAEs. This role will shape a scalable operating model, drive high-value project conversions, and raise the technical capability of the commercial team to enhance the customer experience.

The candidate will align engagement across Account Managers, Sales Leaders, Product and Engineering, and establish robust qualification, escalation, and feedback processes to

Qualifications

• 10+ years in industrial automation, process instrumentation, hygienic processing or a closely related technical market.

Responsibilities

• Lead and develop the Application Support, Field Service / Technical Service and Regional FAE capabilities under one operating model.
• Hire and build the Regional FAE team, initially aligned to East, Central and West, with a focus on high-value applications and project conversion.
• Establish clear engagement and handoff models between Account Managers, Regional Sales Leaders, Application Support, FAEs, Field Service, Product and Engineering.
• Build a proactive applications organization that identifies customer process needs, pain points, applications and sockets, then helps convert those opportunities into specifications, trials and wins.
• Raise the technical and application capability of the commercial team through coaching, field engagement, tools and structured training.
• Improve the effectiveness of Application Support by establishing qualification, escalation and lead-routing standards and measurable service levels.
• Lead Field Service / Technical Service as the post-sale technical capability, with focus on response, resolution, first-time fix, recurring issue reduction and customer satisfaction.
• Create a closed feedback loop from field and application issues into Product, Quality, Operations and Engineering.
• Partner with Regional Sales Leaders on strategic and focus accounts, major opportunities, competitive conversions and resource prioritization.
• Define KPIs and operating cadence for applications and technical services, including project influence, conversion, response time, resolution, utilization and customer outcomes.
• Help shape the long-term technical organization and talent strategy as the business scales.

Job description

Ralliant seeks a dynamic leader to build and unify a technical organization spanning Applications Support, Field Service, and regional FAEs. This role will shape a scalable operating model, drive high-value project conversions, and raise the technical capability of the commercial team to enhance the customer experience.

The candidate will align engagement across Account Managers, Sales Leaders, Product and Engineering, and establish robust qualification, escalation, and feedback processes to