Director, Applications & Technical Services — Bonus Eligible

Ralliant; Carson City (NV); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Ralliant is seeking a senior leader to build a unified Application Support, Field Service and Regional FAE organization, aligning with sales and product teams to win more projects and improve customer experience.

You will hire and develop regional teams, define engagement models, establish KPIs, and create scalable processes that connect customer processes to revenue opportunities while guiding the enterprise through a transformation.

Qualifications

• 10+ years in industrial automation, process instrumentation, or related market.
• Leadership of customer-facing engineering or technical service teams.
• Strong technical-commercial judgment linking customer processes to revenue.
• Experience with distributors, system integrators, OEMs and end users.
• Track record building teams, improving processes and driving change.
• Executive communication and talent-development skills.
• Comfort operating as a working leader in transformation environments.

Responsibilities

• Lead and unify Applications Support, Field Service and Regional FAE capabilities under one model.
• Hire and build the Regional FAE team across East, Central and West regions.
• Establish engagement and handoff models between sales, product, engineering and service.
• Develop proactive applications organization to identify and convert opportunities.
• Raise technical capability of the commercial team through coaching and training.
• Set qualification, escalation and lead-routing standards with measurable SLAs.
• Lead post-sale technical service focusing on response, resolution and customer satisfaction.
• Create feedback loops from field issues to Product, Quality, Operations and Engineering.
• Define KPIs and cadence for applications and technical services, guiding strategy.

Skills

Leadership

Technical sales

Executive communication

Industrial automation

Change management

Team building

Cross-functional collaboration

Job description

Ralliant is seeking a senior leader to build a unified Application Support, Field Service and Regional FAE organization, aligning with sales and product teams to win more projects and improve customer experience.

You will hire and develop regional teams, define engagement models, establish KPIs, and create scalable processes that connect customer processes to revenue opportunities while guiding the enterprise through a transformation.