Director of Applications & Technical Field Services

Ralliant; Olympia (WA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Bonus or Equity

Job summary

Ralliant seeks a senior leader to build and lead a unified technical organization that supports customers from discovery through project conversion and installed-base support.

This leader will bring Applications Support, Field Service and regional FAEs under one organization, strengthen technical selling capability, and create a scalable model for winning more projects while improving the customer experience.

Qualifications

• 10+ years in industrial automation, process instrumentation, hygienic processing or a closely related technical market.
• Demonstrated leadership of customer-facing application engineering, sales engineering, technical service or similar teams.
• Strong executive communication, coaching and talent-development skills.

Responsibilities

• Lead and develop the Application Support, Field Service and Regional FAE capabilities under one operating model.
• Hire and build the Regional FAE team aligned to East, Central and West.
• Establish engagement and handoff models between Account Managers, Regional Sales Leaders, Application Support, FAEs, Field Service, Product and Engineering.
• Create a proactive applications organization to identify customer needs and convert opportunities into wins.

Skills

Industrial automation leadership

Customer-facing leadership

Executive communication

Talent development

Process improvement

Job description

Ralliant seeks a senior leader to build and lead a unified technical organization that supports customers from discovery through project conversion and installed-base support.

This leader will bring Applications Support, Field Service and regional FAEs under one organization, strengthen technical selling capability, and create a scalable model for winning more projects while improving the customer experience.