Director, Application Support & Service Stability

Yourcaptive; West Des Moines, Northern (IA, KY); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Paid Parental Leave

401k Profit Sharing

Generous time off

Job summary

Holmes Murphy in West Des Moines, IA seeks an Application Support Director to lead the Brokerage Services Application Services team and ensure stable, performant applications. You will work with Business Operations, Delivery teams, IT Support and IT Operations to coordinate issue resolution, upgrades, monitoring, and continuous improvement.

This role emphasizes leadership, collaboration, and reliability. The position requires 7+ years in IT, an associate degree or equivalent experience, and

Qualifications

• Associate degree or minimum 5 years of related experience.
• Experience with Agile/Scrum and Waterfall methodologies.
• Strong analytical, planning, organizational and communication skills.

Responsibilities

• Lead and motivate the Application Services team for administration and support of critical applications.
• Establish processes for issue intake, triage, escalation, and resolution.
• Collaborate with business operations, IT delivery, and IT support to drive upgrades and stability.
• Develop dashboards and executive reporting on service health and performance.

Skills

Leadership

Stakeholder liaison

IT service mgmt

Analytical thinking

Education

Associate degree / 5+ yrs exp

Job description

Holmes Murphy in West Des Moines, IA seeks an Application Support Director to lead the Brokerage Services Application Services team and ensure stable, performant applications. You will work with Business Operations, Delivery teams, IT Support and IT Operations to coordinate issue resolution, upgrades, monitoring, and continuous improvement.

This role emphasizes leadership, collaboration, and reliability. The position requires 7+ years in IT, an associate degree or equivalent experience, and