Application Support Analyst II — Growth & Training

Yourcaptive; West Des Moines, Northern (IA, KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid Parental Leave

Tuition Reimbursement

401k Profit Sharing

Generous time off

Volunteer time off

Diversity & Belonging programs

Job summary

Holmes Murphy & Associates seeks an Application Support Analyst II to join our IT team in West Des Moines, IA. This role focuses on administering, configuring, and supporting Brokerage Services applications, collaborating with business users and vendors to resolve issues and optimize performance.

You will monitor systems, assist with upgrades, coordinate testing, and contribute to process improvements, reporting on metrics and ensuring reliable operation while maintaining compliance with privacy

Qualifications

• Excellent interpersonal skills for building trust with technical teams and business users.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Willingness to pursue continuing education and relevant designations as appropriate.

Responsibilities

• Administer, configure, maintain, and support assigned business applications and technology platforms.
• Provide application support and troubleshooting for business users, including issue triage, analysis, and resolution.
• Monitor application performance and functionality to ensure reliable operation.
• Collaborate with delivery teams to investigate defects, support testing, and validate resolutions.

Skills

Interpersonal skills

Organization

Attention to detail

Communication

Time management

Education

Bachelor’s degree in computer or business-related discipline

Job description

Holmes Murphy & Associates seeks an Application Support Analyst II to join our IT team in West Des Moines, IA. This role focuses on administering, configuring, and supporting Brokerage Services applications, collaborating with business users and vendors to resolve issues and optimize performance.

You will monitor systems, assist with upgrades, coordinate testing, and contribute to process improvements, reporting on metrics and ensuring reliable operation while maintaining compliance with privacy