Director, Amazon Connect CCaaS & Strategy

TELUS Digital; Charlottesville (VA); Hybrid; USD 132,000 - 165,000; Full time

Benefits offered by this job

Healthcare benefits

401K matching

Employee Share Purchase Plan

Competitive PTO Policy

Life & Disability Insurance

Job summary

A leading digital consultancy is seeking a Director for their Amazon Connect practice. This role involves building and leading a CCaaS practice, driving growth in consulting services, and maintaining client relationships. The ideal candidate has extensive experience in contact center technology, particularly Amazon Connect, and is skilled in strategic partnerships. This position allows for hybrid or remote work within the U.S. Competitive compensation and benefits are offered.

Qualifications

• 10+ years of contact center technology experience.
• 5+ years of practice leadership within consulting.
• Strong expertise in CCaaS transformation.

Responsibilities

• Build and scale CCaaS practice focused on Amazon Connect.
• Lead strategic Amazon Connect engagements with enterprise clients.
• Drive market awareness through case studies and publications.

Skills

Leadership

Communication

Strategic Thinking

P&L Management

Technical Knowledge of Amazon Connect

Education

Bachelor's degree

MBA or advanced degree

Tools

Amazon Connect

AWS Services

Job description

A leading digital consultancy is seeking a Director for their Amazon Connect practice. This role involves building and leading a CCaaS practice, driving growth in consulting services, and maintaining client relationships. The ideal candidate has extensive experience in contact center technology, particularly Amazon Connect, and is skilled in strategic partnerships. This position allows for hybrid or remote work within the U.S. Competitive compensation and benefits are offered.